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Senior IT Account Manager

Copperfield Recruitment Ltd
Closing date
25 Oct 2021

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Contract Type
Full Time
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Senior IT Account Manager - £35,000 - £50,000 in Chertsey, Surrey

This IT services provider requires an Account Manager with supervisory experience and IT industry knowledge to join their team.

The main function of the role is to oversee the Managed Accounts team as they support the day to day IT related fulfilment requirements of the Managed Accounts clients, ensuring Service Level Agreements and overall client satisfaction levels are adhered to. Be responsible for ensuring that the team are performing their duties in supporting all accounts that are managed by the team, and to ensure that customer relationships are maintained and maximised.

  • Completing a variety of monthly reporting tasks for clients, as well as for internal auditing purposes
  • Ensuring monthly service reviews are created, issued and attended by all relevant team members
  • Facilitating regular communication between vendors and clients to ensure up to date information is passed through in regards to pricing and lifecycle of selected hardware
  • Facilitating regular communication with key business contacts and senior stakeholders to ensure relationships are maintained
  • Providing a clear path of escalation to ensure matters are dealt with in a professional and appropriate manner
  • Advising clients of any new products or services to help improve business operations
  • Providing project management/co-ordination for large scale rollouts/migrations, completing status reports and joining regular meetings during the course of the project
  • Previous experience working for an IT reseller or distributer is highly preferable
  • Outstanding leadership and management skills with the ability to effectively monitor team performance
  • Strong client relationship management skills, with the ability to demonstrate tenacity and confidence
  • Fantastic organizational and communication skills
  • Strong analytical thinking/problem solving skills

Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion.

Please note that by applying for this vacancy you accept Copperfield Recruitment Ltd's Privacy Policy and GDPR Policy which can be found at our website and therefore give us consent to contact you.

Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
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