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Digital Account Manager

Kairos Recruitment
Closing date
25 Oct 2021

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Salary Band
Annual, £25,000 - £29,999
Contract Type
Full Time
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A top industry-leading multilingual digital marketing agency is searching for a Digital Account Manager. You will join a team of over 100 specialists and operate around the globe This is an opportunity to produce career-defining work. Along the way, you'll team up with inspiring colleagues and encounter a wealth of clients, cultures and experiences across the world. This company works with the world's most valuable brands, and offers exciting challenges, memorable experiences and opportunities to shape your future as an Account Manager.

About the role:

As an Account Manager your purpose is to manage a portfolio of strategic key accounts and be responsible for building strong client relationships. It also includes developing account management strategies and plans, coordinating with internal teams to innovate and deliver solutions that are closer to our customers and meet their needs and finally, identifying and pursue opportunities to grow the business.

Key Accountabilities:

Promote the company's mission, vision and values both internally and externally
Generate positive exposure and raise awareness for Webcertain through digital media or offline channels
Participate in and contribute to the company's marketing efforts
Submit monthly forecasts for all clients in a timely manner & keep updated with any significant changes
Ensure invoicing is done frequently in line with legal agreements signed between the client and Webcertain
Proactive creation of case studies and client testimonials to support upselling and business development
Understand the client's digital strategies and business objectives and seek opportunities to suggest and/or design digital projects to increase customer ROI together with our digital strategists
Forge relationships with past clients to ensure high departure referral rates and significant cross-selling opportunities
Create upselling strategies and client development plans, and drive them through execution to facilitate accounts growth
Proactively promote new Webcertain services to raise sales revenue
Be accountable for meeting the agreed financial KPIs and the company's business objectivesSkills required as an Account Manager:

Ability to fluently write and speak in English as well as Chinese, Japanese or Korean
Minimum 2 years of experience in a digital agency environment
Knowledge of various digital search marketing techniques and activities
Experience with using a variety of tools for digital marketing analyses (e.g. SEO tools, PPC tools, etc.)
Proven track record of building excellent customer rapport
Proven track of high client retention rate & referral generation
Ability to prioritise and effectively manage time and schedules across many different projects simultaneously
Excellent consultative communication and presentation skills
Committed and flexible attitude to the job
Excellent budgeting skills and ability to handle finances
Fast and accurate computer skills, excellent Excel, Outlook and Power Point skillsWhat Next?

If you feel you would be suited to this role as an Account Manager, please press 'apply' or get in touch directly by contacting or (phone number removed) for further details
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