Working within a bustling atmosphere as part of a passionate team at Blickling, this role as a Visitor Welcome and Fundraising Team Leader will be primarily focussed on working with the Welcome Manager alongside the Membership and Visitor Welcome Team Leader (Visitor Experience Officer) to lead a team to develop an incredible service culture that inspires our visitors to engage and connect with our charitable cause.
This role is full time at 37.5 hours per week, and a 12 month fixed term role.
Salary: £20,721 per annum
Hours: Full time, working 37.5 hours per week
Please submit a cover letter alongside your CV.
Internally they would be known as the Visitor Experience Officer.
What it's like to work here
Blickling is much more than a house, garden and park; for many it is home, for others a sanctuary when they need it most, some know Blickling as simply the best place to grab a latte and relax with friends or a good book. No matter the reason, this rare example of a complete estate -working in harmony today to safeguard its future- is a very special thing indeed.
Whether being hands-on or beavering away behind the scenes, at Blickling we live and breathe the charitable aims of National Trust. We are passionate about creating supporters for life, we always stop to listen, we look after the people and places that care for us.
As part of the team, you'll be playing an influential role in helping shape how Blickling looks and feels, contributing to the estate's vision by helping to lead and nurture internal relationships with some of the brilliant people that work and volunteer here, and exploring and delivering new ways to fundraise for our cause.
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What you'll be doing
This role will be primarily focused on working with the Welcome & Fundraising Manager alongside the Visitor Welcome & Membership Team Leader(Visitor Experience Officer) to lead a team to develop an incredible service culture that inspires our visitors to engage and connect with our charitable cause. This role is all about growing support and maximising our fundraising income. One of the most exciting elements of this role is that you will be responsible for leading the incredible team of volunteers who have supported the development of Blickling's second-hand book shop, taking it to the largest and most successful in the charity. As if that isn't enough, you will also be supporting the small volunteer team responsible for the only antiquarian stamp-shop in the National Trust.
We are now looking for someone special to take the customer service experience, book shop income and our team to the next level. You'll need to balance strategic thinking with the ability to be actively involved with the day to day operations. As one of the largest National Trust properties in the Midlands and East of England, you will thrive on people interactions and enjoy working at pace. You will be an inspirational motivator with high resilience who can bring the best out of others. Leading by example will come naturally to you and you recognise the importance of coaching to develop performance. We've got big ambitions and can't wait to see what we can achieve together.
If you'd like to get in touch to have a chat about this exciting opportunity, please contact .ukPlease also read the full role profile attached to this advert.
Who we're looking for
It's a significant role at a busy property and we need someone who can take on a challenge. To deliver this role successfully, you'll need to have:
- A flexible customer focused approach, with high standards of customer service
- Excellent people skills, enabling strong relationships, both externally and internally
- Experience of working to multiple deadlines and managing own workload
- Outstanding organisation and planning skills, and a good eye for detail
- Understanding of the aims and ethos of the National Trust
- Excellent communication skills, both verbal and written
- A hard working approach, be committed and a team player
- Strong IT skills - Microsoft Office, as well as web and social media applications
- Experience of producing interpretation, marketing or promotional material
- Knowledge of relevant Health & Safety procedures
The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
Wherever you're from, and whatever your background, we want to hear from you - and it doesn't matter if you're jam first, cream first, or even if you don't like scones at all. Everyone is welcome.
Benefits for working at the National Trust include:
- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary
Click here to find out more about the benefits we offer to support you.