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Bibby Financial Services have two exciting opportunities available to join us as a Credit Control Team Leader in Manchester. You will join us on a full-time, permanent basis and in return, you will receive a competitive salary plus benefits.
We've supported small and medium-sized enterprises (SMEs) since 1982 and today we support more than 12,000 businesses worldwide. We are proud to help businesses, both big and small to grow and thrive in domestic and international markets.
We're in the business of relationships. We know real value lies in real people, and it takes a motivated mindset and can-do attitude to belong here. It can be fast-paced and full-on, but we can handle it. We're a collective of "got your back", we collaborate together, take ownership and deliver for our clients every time. That way, everybody wins. In return, we're all empowered to get the job done because we're trusted to get it right. It's why we were hired in the first place. We want you to make the choices you believe in - we'll believe in them too.
As our Credit Control Team Leader, we will reward you and your hard work with:
Private healthcare for you and your family
Company pension scheme
Wide range of flexible benefits, such as gym membership, technology, or health assessments
Access to an online wellbeing centre
Range of discounts from many businesses
25 days holiday which increases with service and options to buy or sell more
Every day brings a new challenge as we interact with a variety of colleagues and clients, making sure their needs are met. We are sociable and support each other on the ups and downs of the working day.
The Credit Control Team Leader role requires excellent leadership of a team of credit controllers in order to achieve high engagement and performance. This will be achieved by managing performance and supporting team members to achieve their monthly KPI's. You will need a keen eye for risk and the ability to spot new business opportunities through contact with clients and debtors.
Your key duties as our Credit Control Team Leader will include:
Providing a high level of service to all clients, Business Centres and colleagues whilst minimising risk and ensuring excellent service to clients
Proactively seeking to understand your team's portfolios to assist them to spot both warning signs and opportunities
Leading a team of credit controllers to deliver excellent standards of client service and identify new business opportunities
Measuring risk and performance via sampling and coaching the team on improvement
Training team members through regular one to one review and improving performance and productivity through coaching
Ensuring good communication and cooperation with all stakeholders including Data Processing and Business Centre relationship teams
Mitigating bad debt and risk situations across the credit controllers by monitoring their activity and ensuring a high quality of delivery of key processes and procedures
Identifying new business opportunities through contact with clients and debtors
What we are looking for in our ideal Credit Control Team Leader:
Credit control experience
Experience of working in an office environment
Good communications skills
Skills and experience in customer service
Strong attention to detail
There's no place quite like BFS and we're proud of that. And it's all down to you - you make us the people with which every ambitious business loves to work.
If you would like to join us, please click 'apply' today to be considered as our Credit Control Team Leader - we would love to hear from you!
We're absolutely committed to being a truly inclusive place to work, where everyone has an equal opportunity to reach their true potential. Let us know if you need adjustments to support you through any stage of the Recruitment process