Job Title: Research and Innovation Lead
Locations: Croydon, CR0
Contract Type: Temporary Ongoing
Work Pattern: Monday-Friday 36 hours per week
Start Date: ASAP
Lead research and analysis to establish a foundation for evidence based solutions and make recommendations to improve user experience and efficiency
Deliver exceptional customer focused service and ensure the reputation of the team is maintained and enhanced at every opportunity
Support the wider business change and transformation process to develop ideas into solutions
Use the latest design thinking and service design methods to create an exceptional user experience in an efficient way and to make a positive difference to people's lives
Lead service design reviews and develop the service design programme.
Promote design thinking and service design
A design thinking, or service design qualification or equivalent is desirable.
Understand housing, Registered Social Landlords, and the wider housing market
Hands on experience of innovation and prototyping and testing new services.
Experience of working with and managing research providers and other suppliers.
An understanding and experience of service design and innovation methods, tools and techniques.
Strong analytical and problem solving skills for structuring approaches to complex problems.
Significant hands on experience of a full range of research methodologies.
· Good negotiation skills, ability to build positive relationships and get buy in.
· Good project management and organisational skills.
Strong writing skills and an ability to present findings in ways that are clear, compelling and credible.
If you are interested in this position and meet the above criteria, please send you CV now for consideration.
If you require any additional information regarding the position, please call Ryan at Service Care Solutions on (phone number removed) or send an E-Mail to