Delivering frontline field support to customers.
* Manage items raised by the IT monitoring system
* Responding to queries, running diagnostic programs, isolating problems and determining and implementing solutions.
* Follow up with customers to ensure the issue has been resolved to high levels of customer satisfaction.
* Build key relationships with key technical contacts at client sites and third parties.
* Escalation of Active Directory, Hardware, Backup and Windows Server issues to the relevant parties.
* Technical support of a classroom environment, including preparing machines and installing and configuring hardware, interactive displays and printer's workstations.
* Daily administration functions: completion of reports, completion of timesheets, general office duties as required.
* Prioritising and managing assigned workload.
For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy