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Service Team Leader

Employer
SCC
Location
UK
Salary
Competitive
Closing date
25 Oct 2021

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Sector
Engineering
Contract Type
Permanent
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KEY RESPONSIBILITIES (INCLUDE BUT NOT LIMITED TO)

• Responsible for undertaking Preventative Maintenance visits, Ad hoc call outs, diagnosing faults, removal/repair/test and operation of all aspects of audio visual, video conference, display and presentation technologies, upgrades of software.
• Service team management
o Create relevant templates and standard documentation for use by the teams
o Provide leadership and mentoring of staff within teams
o To ensure all work is performed to the Company standards and ensure that ISO quality standards are followed
o Be proactive in suggesting new methods and techniques to improve efficiency, process improvements and increased communication
• Build a service mentality of every visit has a single goal of leaving the customer with a working solution not just to fix the known issue or leave understanding what the issue is.
• Create relevant templates and standard documentation for use by the team to ensure service are delivered to standard and relevant customer and support documentation is created.
• Provide leadership for all engineers
• Mentor less experienced engineers
• Positive and effective interaction with internal and external customers if there is escalation from 1st line support
• Support service manager in the successful delivery of service
• Provide user-training to end client where required in support of colleagues
• Positive and effective interaction with internal and external customers
• Communicating required changes to colleagues following process and ensuring data accuracy
• To ensure all work is performed to the Company standards and ensure that ISO quality standards are followed.
• Provide internal reporting as needed
• Be proactive in suggesting new methods and techniques to improve efficiency, process improvements and increased communication
• Customer communication and problem resolution
• Documentation and ticketing system updates
• Develop technical expertise across the complete range of AV and control solutions on offer
• Work closely with internal teams and external clients to provide support for AV & Control Equipment
• Provide support to the team to complete Health & Safety trainings. The training progress, van's and ladder's check.
• Support engineers to complete their PDRs

Organized, flexible, helpful, driven and a self-motivator. You must be able to think on your feet, use your own initiative, be a problem solver, strong in your convictions - deliver what you say you will do, on time.

To excel you will need to have a drive for excellence in everything you do, knowing you have set the bench mark in standards and that this will ensure success in our solution delivery.

You must appreciate the customer experience SCC AVS wants to provide, while also understanding that our engineers are our face to the customer.

SC cleaeance

This role is required as part of the continued growth of SCC AVS to provide support to the Service Manager.

Interested?

Then click the response button now!

At SCC, we take the privacy and security of your information very seriously, any information we hold will be in accordance with current data protection legislation.

Upon submitting your application SCC will process your information in line with our privacy policy which can be found on the SCC Careers website under 'Recruitment Privacy Policy
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