We are looking for an enthusiastic, optimistic and energetic individual who embodies our values and clearly delivers our promise to give exceptional service.
Office Location: Homebased with occasional requirement for attendance at Basingstoke office, and some occasional travel throughout UK to accompany clients to clinical appointments where necessary
Reports to: Chief Operating Officer with professional line and clinical supervision to Clinical Director
Salary: £35,000-£40,000 per annum dependent on skills and experience, this is NHS Band 6 Equivalent and may suit a Band 5 or 6 looking to develop
Benefits: Contributory pension scheme, life assurance, ongoing CPD and support with revalidation and NMC fees, Company Sick Pay, 25 days holiday plus bank holidays (plus your birthday as paid leave!)
Hours: 09:00 – 17:30 weekdays: open to proposals for job shares and flexible working patterns of 3-4 days per week
Reframe is a new kind of digital health company that is transforming the way individuals experience healthcare in the UK. We deliver proactive, individualised and ongoing support, offering peace of mind to more than 800,000 people. Founded in 2012 to support people impacted by cancer, our innovative approach combines technology, data and outstanding service to care for people on their own terms.
Some of us have roots in the NHS, some come from private medical providers. Collectively, we’re passionate about reducing the ripple effect of cancer on individuals and their loved ones. We support individuals in the moments that matter, whenever they matter, so they don’t have to feel alone on their cancer journey. We are wholly invested in delivering better outcomes from cancer for people and business.
As a member of our Client Support Team, the Cancer Nurse Specialist will provide clinical, emotional and practical support to our clients who are people diagnosed with cancer or caring for people diagnosed with cancer, usually remotely via telephone, chat and other channels. A Cancer Nurse Specialist uses their knowledge and experience to build long term, trusted relationships, and help clients to manage their cancer journey, aiming to alleviate any concerns they may have. As a clinical advocate, they may attend consultations or treatments, debrief clients after consultation to provide clarity on what has been discussed; review and collate medical notes so everything is ready at the time it is needed; providing support and information as clients receive diagnoses and help them understand the treatment options available.
Our Team works together flexibly to meet the needs of the service, and manage the unpredictable patterns of work that fluctuate from quick responses to intense concentration when exposed to distressing and emotional circumstances.
As well as supporting clients, our Cancer Nurse Specialists play an important role in identifying opportunities to improve our own services, and have the opportunity to work with our commercial teams by representing the business to external partners and sharing details of how they are able to support and bring real value to clients.
The Client Support Team is friendly, warm and down to earth, providing a support community when people need it most. We empower people with information, advice and new ideas, clarifying their options or giving them the confidence to move forward and meet their goals. We recognise that a diagnosis or caring for a loved one affects everyone differently.
+ A Registered Nurse with a minimum requirement of a Diploma of Higher Education (DipHE) Nursing Studies
+ Experience in Cancer Care is essential and additionally desired skills in areas such as palliative care or specific tumours or cancer types would be advantageous.
+ In-depth understanding of cancer, its treatment and impacts on those affected by it
+ Experience in delivering structured needs-based assessments and the ability to quickly build rapport and trust, whilst conveying knowledge and authority
+ Good understanding of cancer pathways, NICE Guidelines and cancer/medical terminology
+ A keen interest in remaining up to date with innovation within the wider cancer landscape and able to provide awareness of developments to colleagues
+ Good IT and administration skills
+ Embody our values: practical, positive, and progressive
+ A team player, ready to collaborate, tackle challenges head on and together, engage in open discussion, being open and listening to feedback and different perspectives
+ Continually striving to improve, engaging with the situation to seek a better way, improving little by little, day by day and helping the business to look for better ways
+ Focused on the customer, always: working with, not against the system; demanding what is reasonable; fighting for the necessary outcome; doing no harm
If you are a nurse looking for a change, wanting to use your skills and knowledge in a different way, we’d love to meet you. This is not a traditional nursing role, and instead you will have the time and resources to support your patients in the way that is right for them.
Team fit and your ability to build rapport quickly is really important to us so as well as an initial telephone interview for shortlisted candidates, you will have the opportunity to come along to our offices and meet our wider team and other Cancer Nurse Specialists.
Sounds like a good fit? Apply here for a fast-track path to our Leadership Team.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.