Excellent opportunity for a candidate with IT / Telecoms expertise to join a business that has been at the forefront of communications since 1931 and pioneered the development of the Pager. Today the business makes messaging systems and Apps that are used globally, predominately by the NHS and the Emergency services.
Field Customer Service Engineer – IT / Telecoms / Communications
Based between Luton & Northampton (M1 corridor).
£27,000 plus on call payments
Plus Benefits in company vehicle
Who we are:
We provide customers with critical communications technologies. These include secure messaging and personal security solutions that combine professional services with tailored software, creating a truly cohesive communication platform. Our technologies are predominantly used by the NHS and the Emergency services.
We have a 75% market share of private and acute hospitals and work with 85% of Fire stations across the UK & NI.
The Field Customer Service Engineer Role:
As a Customer Service Engineer you’ll be travelling to customers' locations, remotely accessing equipment, and performing routine maintenance. You will install and test products and provide customers with instructions on the proper usage of the product. You’ll also be responsible for assisting in the design of new systems, organising and carrying out survey works and associated reports and any other pre or post sales support as required.
To be successful as a Customer Service Engineer, it is required that you have excellent technical and interpersonal skills. You should have experience with basic hand, power, and diagnostic tools, and you should be physically fit to lift heavy equipment. You would need excellent organisiational skills and would need to be capable of producing high level reports for works undertaken.
+ An HNC or higher in IT or Telecoms. Specific courses on VOIP, networking or other telecoms.
+ Strong background in IT Networking, Server 2012/2016/2019 Telecoms PABX, Linux e.g. Ubuntu LTS. Understanding of Protocols e.g. RS232 or API’s, Remote Desktop, Firewalls.
+ You’ll have excellent technical and interpersonal skills, and be able to converse well with customers and other engineers.
+ You’ll be able to solve problems and think through alternative solutions.
+ You should have experience with basic hand, power, and diagnostic tools, and you should be physically fit to lift test equipment.
+ You’ll be self motivated, with the ability to work within a team to influence and motivate goals and objectives.
+ You’ll be calm and effective under pressure who is able to manage time and priorities.
+ Excellent organisational skills and the ability to produce high level reports for works undertaken is essential.
+ Professional IT Qualification e.g. CCNE, MCSA
+ Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager
+ Salary: £27k
+ Pension scheme
+ 25 days holiday
+ On Call Payments
+ Company vehicle
Your Experience / Background / Previous Roles May Include:
Telecoms Engineer, Junior ICT Technician, Field IT & Communications Engineer, ICT Engineer, VOIP, Networking
Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.