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Field Customer Service Engineer – IT / Telecoms / Communications

Recruitment Revolution
Rickmansworth, Hertfordshire
£27,000 plus on call payments + Benefits
Closing date
16 Nov 2021

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Technology & New Media
Contract Type
Full Time
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Job Details

Excellent opportunity for a candidate with IT / Telecoms expertise to join a business that has been at the forefront of communications since 1931 and pioneered the development of the Pager. Today the business makes messaging systems and Apps that are used globally, predominately by the NHS and the Emergency services.

Role Info:

Field Customer Service Engineer – IT / Telecoms / Communications
Based between Luton & Northampton (M1 corridor).
£27,000 plus on call payments
Plus Benefits in company vehicle

Who we are:

We provide customers with critical communications technologies. These include secure messaging and personal security solutions that combine professional services with tailored software, creating a truly cohesive communication platform. Our technologies are predominantly used by the NHS and the Emergency services.

We have a 75% market share of private and acute hospitals and work with 85% of Fire stations across the UK & NI.

The Field Customer Service Engineer Role:

As a Customer Service Engineer you’ll be travelling to customers' locations, remotely accessing equipment, and performing routine maintenance. You will install and test products and provide customers with instructions on the proper usage of the product. You’ll also be responsible for assisting in the design of new systems, organising and carrying out survey works and associated reports and any other pre or post sales support as required.

To be successful as a Customer Service Engineer, it is required that you have excellent technical and interpersonal skills. You should have experience with basic hand, power, and diagnostic tools, and you should be physically fit to lift heavy equipment. You would need excellent organisiational skills and would need to be capable of producing high level reports for works undertaken.

About You:

+ An HNC or higher in IT or Telecoms. Specific courses on VOIP, networking or other telecoms.
+ Strong background in IT Networking, Server 2012/2016/2019 Telecoms PABX, Linux e.g. Ubuntu LTS. Understanding of Protocols e.g. RS232 or API’s, Remote Desktop, Firewalls.
+ You’ll have excellent technical and interpersonal skills, and be able to converse well with customers and other engineers.
+ You’ll be able to solve problems and think through alternative solutions.
+ You should have experience with basic hand, power, and diagnostic tools, and you should be physically fit to lift test equipment.
+ You’ll be self motivated, with the ability to work within a team to influence and motivate goals and objectives.
+ You’ll be calm and effective under pressure who is able to manage time and priorities.
+ Excellent organisational skills and the ability to produce high level reports for works undertaken is essential.


+ Professional IT Qualification e.g. CCNE, MCSA
+ Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager


+ Salary: £27k
+ Pension scheme
+ 25 days holiday
+ On Call Payments
+ Company vehicle
+ Phone

Your Experience / Background / Previous Roles May Include:
Telecoms Engineer, Junior ICT Technician, Field IT & Communications Engineer, ICT Engineer, VOIP, Networking

Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.


We’re Talent Acquisition Specialists that founded change in 2005. Since then we’ve helped over 2500 clients grow, prosper and lead.

# Our Story

Frustrated by poor experiences with traditional agencies, our founders (just two regular candidates), decided that the outdated industry needed modernising and a new balance of power. In 2005, a new kind of agency model was born, putting the client and candidate at the heart of the experience whilst removing the pushy sales, schmooze and high fees.

# What makes us different?

Aside from a sensible fee model, custom technology and a direct unhindered path to candidates we…

…don’t sell candidates and we don’t sell jobs: we facilitate relationships and champion the process of ‘organic hiring’ to help create stronger and longer-lasting engagements.

# Who we work with

With an industry reputation for delivering results we are the go-to talent finders for over 2500 clients. We work with everyone from tech start-ups to global brands who all demand the best service and talent.

From business owners hiring 2 people a year to Internal Recruiting teams hiring 200+ people a year, RR sources talent across all sectors and levels.

# Reputation

Our expertise have also been called upon by some of the leading job boards including the UK’s No1.

Recruitment Revolution is a member of the REC with a 100% compliance pass rate and holds a Feefo 5* Gold Award for Service.

For more information please contact Team RR on 0800 294 3113 or visit

Find Us
Castle Hill House
12 Castle Hill
United Kingdom
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