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Technical Account Manager

Shaw Daniels Solutions Ltd
Closing date
20 Oct 2021

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Technology & New Media
Contract Type
Full Time
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Overall purpose of role

* To retain clients within a trusted managed service partnership.

* Proving clients with IT solutions and proposals to maintain and develop their IT infrastructure in line with their business requirements.

* To upsell and cross sell our services/products and generate revenue from each client through identifying new sales opportunities.

* To gain a deep understanding of clients' business and operations to provide a valued and trusted partnership.

* To increase clients' operational efficiency through advising on the adoption of the right technology to run their business.

* In collaboration with the Managed Services team, ensure clients remain happy with our service levels by providing additional service management support and assistance where needed.

Specific skills & knowledge required

* Technical IT sales and account management experience within the MSP sector.

* Technical background and understanding of current technologies, specifically Managed IT Services, Cyber, Cloud, Network Infrastructure and general IT solutions/products.

* Experience with managing a varied portfolio of client accounts whist maintaining excellent relations with internal stakeholders and teams across the Company.

* Good technical writing and proposal production skills.

* Effective sales, presentation and negotiation skills combined with a strong commercial acumen.

* Excellent time management and communication skills to ensure deadlines are met and clients/stakeholders are always kept informed.

* A strong client service and relationship focus with a natural ability to establish trust with clients and colleagues alike
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