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Assistant Store Manager

Goodman Masson
Closing date
22 Oct 2021

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Salary Band
Annual, £20,000 - £24,999
Contract Type
Full Time
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Are you passionate about fashion? A great people person? Able to deliver great sales? If that sounds like you, we'd love to hear from you!

A fantastic opportunity has become available for an Assistant Store Manager to join us at an exciting time when Octavia's retail operations matter more than ever. Through our stores in prime London locations, we sell high quality donated goods. Our stores are instrumental in providing a sustainable source of income to support Octavia's vital work in the community, and we need motivated, passionate and forward-thinking people to make this happen and be part of our ambitious plans.

About us

Octavia has stayed true to our social purpose for over 150 years, as we continue the pioneering work of our founder, Octavia Hill, in providing homes, support and care for people in central and west London. Operating in some of the most expensive parts of the capital, we have built on this legacy through our unique offer that puts people and communities first.

We know that more equal societies benefit everyone and that the homes and services we provide directly benefit individuals and neighbourhoods as a whole. By delivering equality through homes, support, and opportunity, we achieve our vision: vibrant communities, better lives for all.

Our corporate strategy, Better lives for all 2021-24, sets out our ambition to be an exemplar as a landlord, in our neighbourhoods and as an employer, and how we will lead the way in responding to the issues of inequality and opportunity that impact our local communities.

Purpose of the role

As Assistant Store Manager, you will be supporting the Manager in delivering the highest quality of customer service to our clients and fantastic doners across our premium Central and West London locations. As well as supporting in areas such as increasing sales, stock management and training, you will be stepping up as Store Manager on a weekly basis, so this is a great opportunity for those seeking a new challenge.


We believe in re-wearing and re-using pre-loved clothes, shoes and jewellery. We are very fortunate to receive a wide variety of donations from brands such as Gucci, Armani, Prada, Chanel, Stella McCartney and many more across apparel, footwear, accessories and handbags, so are interested in someone experienced in luxury brands who shares our values.

As Assistant Store Manager, you will be responsible for :
  • Supporting the Store Manager in day to day running of the store
  • Displaying donated stock in a visually appealing manner to create a high end store feel and help maximise sales
  • Helping to achieve agreed sales targets
  • Selecting and pricing items appropriately
  • Working with the manager to recruit, train and motivate a team of volunteers
  • Stepping up as Store Manager when required, attending meetings and taking on necessary management duties
  • Managing the Gift Aid processes
  • Ensuing accurate cashing up is completed daily, completing weekly returns and dispatch documents
  • Being a key holder

At Octavia, we expect our staff to behave by four simple values:

Respectful: Be willing to understand others. Support others, gain trust, be positive and enthusiastic

Responsive: Take ownership and strives to perform at a high level. Be creative, practical and flexible

Reliable: Be well organised and cope well under pressure. Be transparent, open and willing to see situations from other's point of view. Demonstrate good time keeping and taking responsibility for service delivery

Resourceful: Be open to new ideas about how we work and improve. Work collaboratively creating and sharing resources

We believe that by living these values we can provide excellent customer care, improve performance and help us to achieve our mission of creating good homes and better lives.


On offer is a base salary of £21,083 per year and the opportunity to work in a supportive and collaborative team.
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