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Dynamics 365 Technical Team Leader

Employer
Clarion
Location
UK
Salary
Competitive
Closing date
25 Oct 2021

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Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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Salary: London:- £48,812 to £57,414 | East/Midlands/South West - £43,928 to £51,676 per annum

Location: Flexible - with expectation to travel to Norwich occasionally

Hours: 36 per week

Contract Type: Permanent

We're recruiting a Dynamic 365 Technical Team Leader to join our IT Team in Norwich. We'll look to you to manage a team of Technical Analysts supporting Clarion's Finance and Operations and Customer Engagement Microsoft Dynamics Platforms.

You'll join our IT Operational Team where you'll have collective responsibility for fulfilling service management obligations and customer service standards.

Other responsibilities will include:-
  • Day-to-day management, resource planning and work allocation to meet agreed deliverables in both run and change activities including lifecycle activity, project work, disaster recovery, business continuity planning and continuous service improvements. Ensure team time allocation is tracked and reported to operational management.
  • Providing technical expertise to manage project, lifecycle and incident or problem records, collaborating with technical teams to develop and agree system integration plans and prompt service restoration.

To be successful, you'll need to be a strong team leader with demonstrable experience of using, supporting and maintaining Dynamics 365 business applications and substantial experience of 2nd and 3rd line support within an enterprise environment. Demonstrable experience of managing and developing people in a technical IT function is also essential for the role.

D365 and / or M365 foundational qualification as well as an ITIL Service Management foundation qualification, with an understanding of key processes including Incident, Problem and Change Management would be ideal.

If this sounds like a good match to your skillset, we look forward to receiving your application.

What you can expect from us

Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;-
  • Competitive salaries that are benchmarked regularly against current market rates
  • Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service.
  • A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like!
  • Matched pension contributions of up to 7.5% of your salary with generous life assurance
  • Flexible and agile working for the majority of our employees.

Other perks
  • Company Bonus Scheme
  • Eye care vouchers
  • Holiday trading scheme allowing you to buy and sell leave
  • Free counselling and legal advice scheme for you and your family
  • Interest free loans for season ticket and study leave

Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, adoption and paternity leave, and compassionate leave.

Closing Date: 28th October at midnight

Applicants must be able to travel across regions as required.

In the event that we receive a high volume of applications, we reserve the right to close this advert early.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in the UK for the duration of your employment.
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