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Operations Manager events

Closing date
20 Oct 2021

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Technology & New Media
Contract Type
Full Time
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Job Responsibilities/Duties
  • Operate as the coordinator for virtual learning events, that range from 1 to 50 attendees
  • Manage an event schedule, and work with the partners and internal teams to ensure that sufficient time and resource is allocated to each event
  • Liaise with clients, consultants and speakers, virtual coordinators and Client Managers as required
  • Create, customise and configure virtual event registration links, invitations and reminders
  • Upload content and create custom virtual meeting layouts and event flows
  • Support the development of materials such as Best Practices, FAQs, and training slides to support virtual event execution
  • Support Client Managers and Clients in identifying and recommending appropriate platforms and features to use for different types of events, such as meetings, webinars, pre-recorded webinars, workshops, training, breakout rooms, whiteboard, Q&A, polls, etc.
  • Manage communications with trainers, presenters and virtual coordinators to ensure they have the correct information, equipment (mic, camera, Wi-Fi, background) and specific event info like links, formats, calendar reminders
  • Schedule and execute rehearsals in advance of live events to ensure all parties are adequately prepared
  • Assist as the virtual event host and/or moderator during rehearsals and/or live events, on an as needs basis
  • Offer assistance and guidance with any attendee connection issues, as well as basic technical support during an event
  • Generate and download reports: registrations, attendance, polling responses, and Q&A
  • Process, upload and retrieve webinar recordings
  • Research and stay on top of trends and new tools in the virtual event space
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