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2nd Line Azure Cloud Support Engineer – Part Remote

Recruitment Revolution
£36,000 - £40,000 Plus Benefits Package
Closing date
4 Nov 2021

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Technology & New Media
Salary Band
Annual, £30,000 - £39,999, £40,000 - £49,999
Contract Type
Full Time
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Job Details

It's our mission to be the world’s favourite marketplace for technology professionals to buy cloud products. This is your chance to come and have some fun (whilst working of course) as we in collaboration with our newly acquired UK Cloud Consulting arm propel into the stratosphere.
Ready to get involved?


+ Azure VM experience. Creating or Modifying Virtual Machines
+ Network troubleshooting. Keywords, Packet Capture, Wireshark, Network Watcher
+ IPSec VPN configuration

We encourage you to apply for a role even if you don’t meet 100% of the bullet points! What’s more important to us is your passion for technology and your ability to learn and demonstrate how you grow your tech repertoire!

Role Info:

2nd Line Cloud Support Engineer – Azure
Bristol / Remote Working
£36,000 – £40,000
Plus Benefits Package packed full of perks and personal growth to L3 / Team Lead
Hours: 8am to 4.30pm OR 8.30am to 5pm Mon to Friday


We're listed on the Inc 500
Awarded Best Places to Work 2021
Women in IT UK Awards 2021
Revenue: $500 Million

The 2nd Line Cloud Support Engineer – Azure Role:

Your day to day includes:

+ Becoming a Subject Matter Expert for Microsoft Azure Cloud Infrastructure Solutions, plus other new infrastructure vendors
+ Working consultatively with Partner support teams to find timely resolutions for partners’ escalated infrastructure issues.
+ Regularly interacting with your Engineering counterparts in Denver, USA
+ Continually learning and developing your cloud engineering skills as a key member of UK Tech Support Team
+ Offering the best solutions to customers in a wide range of client environments by identifying the ideal next steps to solving their infrastructure challenges
+ Contributing to develop the processes that will shape and enhance the best partner support experience possible.

We offer real choice in harnessing the power of Cloud Infrastructure for our Partners. Join us and be part of the team disrupting the cloud distributor status quo!

Position Requirements:

You'll be ideal for us if you:

+ Have a passion for Cloud & providing the best support possible
+ Have comprehensive experience in Microsoft Azure, Intune & potentially Nerdio
+ Can demonstrate your knowledge of Infrastructure as a Service (IaaS), Microsoft Active Directories, Windows Virtual Desktops & VMware
+ Enjoy being part of a fast-paced team where you will have the opportunity to work across multiple Azure client environments with daily variety
+ Thrive on consulting with partners’ technology teams, diagnosing client issues and sign-posting potential resolutions
+ Build collaborative partner relationships where your calm and clear ability to communicate makes for the best client experience possible no matter what medium you are using

Salary & Benefits:

+ Family friendly hours (core hours 10-4)
+ Hybrid Home-Office blend after training
+ Annual Base Salary £36,000-£40,000
+ 33 days holiday including bank holidays
+ Time for training and personal development
+ Tech set up to support great home and in-office working
+ Private healthcare with dental
+ Free eye tests
+ Life Assurance
+ Income Protection
+ Workplace pension scheme
+ Regular company and team socials
+ Potential for Share Options after 1 year

In-Office Environment?

+ Buzzy City Centre Office within a 5-minute walk from Temple Meads Station
+ **Coming soon – amazing new offices at The Distillery
+ Regular social and community events
+ Safe, socially distanced, and committed to staying Covid-19 secure
+ Naturally light Offices for well being at work
+ Dedicated desks and breakout areas with laptop dock and two monitors

If you struggle to get “time out” we’re happy to accommodate early/late conversations and interview times.

What’s in it for you?

There’s plenty of scope for a talented individual to progress quickly in this opportunity or to other internal options as we grow and expand. We have our very own internal academy for personal development plus access to extensive "born in the cloud" mentors available for your growth. We’ll provide the opportunity stretch and projects to help you thrive and see exactly what you need to achieve to get to the next level. You might even get to exchange work location one day with your colleagues in the USA but even if you can't travel right now we guarantee you'll still have fun!

Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager

Equal Opportunities:

We are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the UK. Offered individuals will be asked to undertake identity, security compliance and reference checks.

Your Experience / Background / Previous Roles May Include:
Azure Cloud Engineer, Azure Support, Azure Infrastructure Engineer, Systems Engineer, Sys Admin, Cloud Infrastructure

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted you by email, text or telephone. Your data is processed on the basis of our 'legitimate interests' in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Team RR.


We’re Talent Acquisition Specialists that founded change in 2005. Since then we’ve helped over 2500 clients grow, prosper and lead.

# Our Story

Frustrated by poor experiences with traditional agencies, our founders (just two regular candidates), decided that the outdated industry needed modernising and a new balance of power. In 2005, a new kind of agency model was born, putting the client and candidate at the heart of the experience whilst removing the pushy sales, schmooze and high fees.

# What makes us different?

Aside from a sensible fee model, custom technology and a direct unhindered path to candidates we…

…don’t sell candidates and we don’t sell jobs: we facilitate relationships and champion the process of ‘organic hiring’ to help create stronger and longer-lasting engagements.

# Who we work with

With an industry reputation for delivering results we are the go-to talent finders for over 2500 clients. We work with everyone from tech start-ups to global brands who all demand the best service and talent.

From business owners hiring 2 people a year to Internal Recruiting teams hiring 200+ people a year, RR sources talent across all sectors and levels.

# Reputation

Our expertise have also been called upon by some of the leading job boards including the UK’s No1.

Recruitment Revolution is a member of the REC with a 100% compliance pass rate and holds a Feefo 5* Gold Award for Service.

For more information please contact Team RR on 0800 294 3113 or visit

Find Us
Castle Hill House
12 Castle Hill
United Kingdom
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