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Travel Consultant

TribePost Ltd
Closing date
22 Oct 2021

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Contract Type
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We are looking for an experienced Travel Consultant

Travel Consultant
Location: Chelmsford / Braintree
Salary: £9.46 plus commission
Term: Mat Cover, Full Time

We've been serving the people of Essex since 1867, providing a friendly service and fulfilling all their convenience and top up shopping needs. We still operate to the same Values and Principles as the founders of the Society did, believing in fairness, equality, and doing things the right way.

Whilst many corporate businesses have added a 'social responsibility' box to their corporate requirements over the last few years, we have upheld a strong set of co-op 'values and principles' ever since we were set up in 1867. Being good people is simply in our DNA.

These values and principles are our moral code, and they have ensured our Society's decision-making has always remained ethical, in the best interest of our members, and right for the communities we live in.

Core Purpose
To support the trading activities of Chelmsford Star's travel business through enthusiastic and competent sales advice to customers demonstrating a wealth of knowledge and experience of the travel industry and destinations.

Accountability & Impact
The post-holder is expected to fulfil the following key measures of performance:
• Excellent product knowledge and the ability to understand customers' requirements to confidently and enthusiastically assist with the selection of a holiday.
• Advise and guide customers regarding holiday locations demonstrating knowledge and experience of worldwide popular tourist destinations.
• Have the ability, experience and confidence to assist customers with complex travel itineraries.
• Maximise sales in branch.
• Assist customers confidently with the purchase foreign currency.
• Provide professional and excellent customer service.
• Assist with maintaining branch standards.
• Adherence to Society policies and procedures.

Working with Others
- The role involves considerable interaction with customers and requires excellent interpersonal skills.
- The role involves interacting with Society staff at all levels and representatives of suppliers.
- The post-holder must be able to communicate confidently and clearly.

Skills & Knowledge
• Knowledge & passion for worldwide popular tourist destinations.
• Excellent communication skills and customer service.
• Good accuracy and numerical skills.
• Competent IT skill.
• Experience as a Travel Consultant.

• Knowledge of Tarsc CRM System.
• Bureau De Change experience.
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