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Customer Service Account Manager

Closing date
22 Oct 2021

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Contract Type
Full Time
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Are you passionate about Customer Service?!

Are you a Customer Service Executive or Account Manager looking for a new role where creativity, ambition and self-development are encouraged and promoted?!

If the answer is yes, then Onecom wants to hear from you!

We are currently looking for a superstar Customer Service Account Manager to based at our Shoeburyness office.

As Customer Service Account Manager, you will manage a portfolio of accounts providing exceptional levels of service to Onecom customers, ensuring that every communication is both a professional and positive experience.

In addition, you will provide extensive support to our customers and sales teams answering queries & resolving problems via telephone, email and web chat working to a 'first call' resolution target.

In return for your fantastic customer service you will receive a competitive salary, of £19,000 per annum - plus an opportunity to earn an achievable quality focused bonus each month!

Benefits included as our Customer Service Account Manager:
  • Flexible working opportunities
  • 20 days holiday increasing to 25 days, plus bank holidays
  • Up to 12 paid hours a year 'My Time'
  • Pension contributions
  • Cycle to work scheme & Fresh Fruit!
  • Birthday Celebration Day
  • Discounted gym membership and subsidised FitBit
  • Quarterly employee reward programme and employee of the year awards
  • Enhanced Maternity and Paternity pay (based on length of service)
  • Access to our exclusive Onecom extras portal with over 3000 discounts for different retailers

If you are confident, motivated and an excellent communicator searching for a new challenge please click apply now! We'd love to hear from you.

Onecom is the UK's largest independent business telecoms and cloud communications provider, delivering fixed line, mobile, unified communications, connectivity and cloud solutions. We have achieved meteoric growth through substantial investment in our people and processes - our priority being to deliver unparalleled customer service at every level.
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