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Service Administration Manager

Employer
Bucks and Berks Recruitment
Location
UK
Salary
Competitive
Closing date
22 Oct 2021

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Sector
Technology & New Media
Salary Band
Annual, £30,000 - £39,999
Contract Type
Permanent
Hours
Full Time
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Our client, a highly successful organisation based in Taplow, is looking to recruit for a brand new position. The Service Administration Manager will manage the service side of the business, along with two junior members of staff.

This is a fantastic opportunity to combine your administration and organisational experience, personality and ability to build rapport with customers, into one exciting role.

The ideal candidate would have previously worked within a service environment and understand that attention to detail is key along with the ability to use your initiative and to efficiently deal with various task's on a priority basis. Previous experience of management of systems and people is essential.

Duties include
  • Management of Service Dept with strong management skills
  • Updating CRM daily. Utilizing the information to improve efficiency and working to reduce departmental costs where applicable.
  • Developing and improving all aspects of the Service Dept
  • Efficient scheduling of all external technicians visits
  • Working to Implement a new service/maintenance schedule system for external technicians
  • Overseeing Internal/External service technicians paperwork
  • Meeting Monthly deadlines: All training given
  • Monthly reporting to Senior Management
  • Ensuring all agreed SLA's are met
  • Updating companies fixed asset register monthly

Skills/Experience
  • Maintaining high level of customer service
  • Good under pressure
  • Strong communicator on all levels
  • Experience working within a fast paced, highly customer focused environment

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills. If we do not have anything suitable we will not keep your CV for more than 30 days.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).
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