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Commercial Operations Executive

Employer
Page Personnel Secretarial & Business Support
Location
UK
Salary
Competitive
Closing date
20 Oct 2021

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Sector
Accountancy
Salary Band
Annual, £30,000 - £39,999
Contract Type
Permanent
Hours
Full Time
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A really interesting and diverse job role for a Commercial Operations Executive working for a large, growing FMCG brand in the Birmingham area, to cover a 6 month contract.

Client Details

A growing FMCG brand who dominate their chosen sector.

Description

As the Commercial Operations Executive you will enjoy a diverse, varied work load where you sit as the central point of contact between sales, service. credit control and the customer (B2B). You will be accountable for conducting investigations into customer claims, handling the end to end process through to close, communicating the outcome with the customer, sales and credit control to ensure appropriate credits or charges are added to the account, following this through to payment.

You will run weekly/ monthly reports presenting the current portfolio of claims, progress and outcomes.

As part of your role you will set up new customers on the database with relevant pricing details with compliance for all parties. You will also line manage an administrator who will be loading all incoming claims on to the system.

Profile

The ideal person for the Commercial Operations Executive will:
  • Be confident interacting with customers
  • Use and analyse data to support decision making in a claims/ complaints environment
  • Have excellent stakeholder management skills with the ability to interact confidently across numerous departments
  • Use and analyse data to support decision making in a claims/ complaints environment
  • Have an understand of the end to end invoice to cash process
  • Use MS Excel at an intermediate level
  • Have line managed previously
  • Have a willingness to learn a cross functional role, you may not have all of the above but may come from an account management, complaints management, sales support or technical customer service background and fancy a change!

Job Offer
  • Annual bonus - 5% on target - 10% stretch
  • Double matched pension scheme
  • Private medical insurance
  • Life insurance
  • Health care cash plan
  • Product voucher £120
  • Income protection
  • 25 days holiday plus 8 days usual UK Bank Holidays
  • Flexible benefits
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