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2nd Line Deskside Support- West Yorkshire

Employer
Ultima Business Solutions Ltd
Location
UK
Salary
Competitive
Closing date
27 Oct 2021

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Sector
Technology & New Media
Contract Type
Permanent
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2nd Line Deskside Engineer

Location - West Yorkshire with travel once a fortnight to North Wales site

The role of 2nd Line Engineer is to provide deskside support in the resolution of Incident and the Request fulfilment processes provided by Ultima. The individual takes responsibility for managing the volume of their assignment queues and scheduled tasks as documented in the Customer Support Agreement (SLAs, KPIs)

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