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2nd Line Support Engineer

Closing date
15 Oct 2021

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Technology & New Media
Salary Band
Annual, £25,000 - £29,999
Contract Type
Full Time
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2nd Line Service Desk Engineer

Milton Keynes


Salary: £32,000 DOE

2nd Line Service Desk Engineer to join the pioneers within Technical Support, this role would see you working with a rapidly-paced business looking to continue their award-winning level of services to clients across Europe.

The ideal candidate will come from a Service Desk Engineering or Field Services Background, with experience in 1st and 2nd line support.

Some of what you will be doing:

* Answer inbound calls & investigate, resolve customer tickets.

* Provide 2nd line support on any Network, Server, Desktop issues and maintain a high level of first-time fix.

* Installing Hardware and Software.

* Managing Customer SLA's and escalating when not aligned with project timelines.

Your skills and experience will include:

* 1+ Years' Experience within 1st and 2nd line Support or Field Based Engineering.

* Experience working with SLAs to meet contractual agreements.

* Strong understanding of MS Windows Server Technologies

* Experience with Routers and VPN Technologies.

* Knowledge of VMware & Veeam backup / Replication

* Previous Experience providing support across multiple sites

It would be great if you also had:

* Experience with Cisco or Sonicwall.

* Experience with Citrix Xenapp or Netscaler
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