Our client in Middlesbrough requires a pensions administrator with proven pensions experience. You will be responsible for managing day-to-day activities of staff to ensure efficient and effective delivery of client work to agreed deadlines to comply with legislative and clients' requirements. You will be a key member of the pensions administration team, providing support to the assigned administration manager and managing client relationships with trustees, scheme members and corporate clients.
You will need to have gained previous pensions administration experience of Defined Benefit (DB) schemes including leavers, retirements, deaths, transfers in, transfers out, monthly processing and investment, benefit statements, renewals and pension increases. This role is likely to appeal to individuals with a minimum of 5 years' experience although not exclusive as all applications will be considered on an individual basis.
The successful candidate will be able to assimilate information quickly and will take an enthusiastic, positive and flexible approach to work. This role will require someone with a high degree of accuracy, along with strong communication and organisational skills. Being an active listener and able to work as part of a multi-disciplined team will be key, as will being able to recognise the need for a customer focused approach when delivering service.
Input of data to pensions database to record amendments and to process pension entitlements
Calculation and notification of benefit entitlements to scheme members and approved third parties
Willingness to undertake checking of colleagues work
Deputising, where necessary, for senior team members
Client relationship management, where required.
Communicating directly with pension scheme members, both verbally and in writing; answering their queries and explaining the rules of the pension schemes
To carry out the more complex work of the section in line with the requirements of the client.
Supporting, motivating and coaching colleagues to the benefit of the team and wider Company
Liaise with business partners (both internal and external) to ensure the successful delivery of the service
Due to the changing nature of the business, the job holder may from time to time be required to undertake other activities of a similar nature that fall within their capabilities.The person:
Right to work in the UK
Non Police Personnel Vetting Level 3 Clearance (where necessary this process will be undertaken prior to any contract offer)
A minimum 5 GCE's or equivalent at Grade 4 (previously C) or above, including Maths and English
Direct, relevant experience of the Pensions Industry (DB)
Experience of dealing with external clients
Good interpersonal skills
Good written and verbal communication skills
Strong organisational, planning and prioritisation skills
Desire to improve standards and develop new procedures and working practiceDesirable
Relevant qualifications in the Pensions Industry desirable (e.g. Pensions Management Institute Certification, Qualification in Pensions Administration - QPA).
Advantageous to have experience of administering Public Sector Pension Schemes