DV Cleared Senior Desk Analyst (6277)
Location: Cambridge Area
The Primary role of Senior Desk Analyst is to ensure the day to day operational delivery of Service Desk functions across a small service delivery and governance team, embedded onsite at a QinetiQ client. The role is accountable for Service Desk functions execution of operational ITIL process with full responsibility for the quality and performance of the Service Desk.
Ensure the day to day delivery of Service Desk functions
The continuous service improvement of operational processes and procedures to support the delivery of the Service Desk
Responsibility for the delivery of operational ITIL Process
Responsibility for the effective operation of Service Management tooling and automation that supports and underpins Service Desk functions
To ensure the performance of Service Desk functions against SLA's and published KPI's
Key Capabilities & Knowledge
Knowledge of managing complex technology applications in line with customer need
Knowledge of fundamentals of Information Technology and system design
Ability to analyse data and has strong attention to detail.
Ability to influence stakeholders across various positions and levels
Communication skills - the ability to write and present complex subject matters in a clear and concise manner
Ability to collaborate with others
Experience & Qualifications
Holding current DV clearance is a must
Experience of working in an Information Technology domain
Experience in Technical Operations Management across, complex, managed service propositions
Working knowledge of or qualification in ITIL v4 and SCRUM methodologies
Experience of solving complex problems
Experience in allocation and co-ordination of workload within a teamWhy Join QinetiQ?
As we continue to grow into new markets around the world, there's never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation, courage to take on a wide variety of complex challenges.
You'll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you'll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in an diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Read more about our diverse and inclusive workplace culture here.
Joining QinetiQ offers you an opportunity to work on a broad range of interesting defence-based projects with vast career progression across a global organisation in addition to competitive personal and professional benefits. You'll receive highly competitive salary and benefits package: our basic salaries are very attractive as we constantly review what's happening in the market. The range of benefits that we offer include, flexible working, generous holiday entitlements, Health Cash Plan, Private Medical Insurance and Dental Insurance and much more.
As a company of over 6,000 dedicated professionals, we are a world-centre of excellence in research and development and act as a catalyst for fast-track innovation, offering outstanding experimentation facilities, and technical, engineering and scientific expertise. QinetiQ is made up of dedicated experts in defence, aerospace, security and related markets, all working together to explore new ways of protecting what matters most. Being part of QinetiQ means being central to the safety and security of the world around us. Partnering with our customers, we help to save lives; reduce risks to society; and maintain the global infrastructure on which we all depend. Come and find out how you can play a role