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Senior Credit Controller

AM Recruitment
Closing date
17 Oct 2021

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Salary Band
Annual, £20,000 - £24,999
Contract Type
Full Time
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Job description

Our Client is the largest supplier of cables and cable accessories in the UK. Founded in 1978, we operate nine branches across the UK and Ireland supplying domestic and European markets. In 2016, we launched Dubai-based Cable Trading FZCO to supply markets in the Middle East and Africa, taking our business truly global. Additionally, we own and operate Superlec Direct - an electrical wholesale, supplier and retail e-commerce website.

To be responsible for the day to day supervision of the credit control team, recommending and implementing various strategies to maximise sales ledger recoveries within acceptable timescales and targets.

Minimise bad debt exposure by promptly identifying and reporting detrimental changes in customer behaviours and detrimental changes in risk

Improve levels of customer service by the effective recording and management of disputes and queries, including regular feedback of trends, issues and concerns. Maintain the on-going transactual integrity of accounts whilst minimising levels of unallocated receipts Continuously seek improvement in both individual and team performances

* Manage day-to-day frequency and quality of client contact and control recording of these activities

* In conjunction with the Credit Control Manager, set and communicate team performance targets and report regularly on achievements and variances

* Ensure the effective control, logging and management of queries and GRF's - taking ownership of escalated issues to promote timely resolution

* Ensure that 7-Day letters are produced and issued within appropriate timescales and that controls are undertaken to review accuracy and approve exclusions.

* Ensure that unallocated receipts are promptly acted upon and that correct allocation information is obtained and accurately recorded

* Undertake regular ledger reviews with credit controllers to prioritise workloads and highlight issues requiring escalation

* Liaise with appropriate parties to ensure any customer complex billing requirements are understood and correctly acted upon

* Ensure that any customer payment errors are promptly identified and acted upon in a professional and ethical manner

* Day to day supervision and performance management of a team of credit controllers

* Any ad-hoc reporting and/or tasks as required by management

Key Accountabilities

* Performance against individual, team and departmental KPI and other targets

* Prompt and accurate record keeping

* The transactional integrity of sales ledger accounts, including the timely and accurate resolution of unallocated cash

* The prompt identification and referral of credit risk issues

* The prompt identification and referral of unresolved queries that are holding up payments

Key Skills / Attributes

* Highly organised and able to prioritise workloads within a very busy and fast-moving environment

* Strong customer service skills

* Strong negotiating skills; able to speak confidently to people at all levels

* Persuasive; able to achieve results by influencing the actions of others

* Ability to meet deadlines without compromising accuracy

* Computer literate - good working knowledge of a variety of Microsoft products (Word, Excel, Outlook, Dynamics etc)
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