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Field Service Engineer

Closing date
17 Oct 2021

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Contract Type
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The role of a Field Service Engineer plays a key part in a busy, energetic, customer facing team, which is crucial to the business and its on-going successes. Field Service Engineers visit a variety of customer premises; from care homes to hotels, restaurants, schools, government buildings and corporate clients. As such, Engineers are field-based and DBS checks are regularly carried out.

We are looking for Field Service Engineers and White Good Engineers located within and covering the following Postcode areas:


Key tasks as a field service engineer

* Maintain and repair equipment as and when directed by the Operations Support team

* Carry out comprehensive, competent, and safe repairs to customer and Company satisfaction, aiming to fix the cause of the fault not just the fault itself

* Proactively work towards the growth of the company by identifying and submitting engineer leads for upgrades and other potential sales business

* Clean equipment and the immediate vicinity of the machine after completion of site work, leaving the site clean and tidy

* Complete and provide reports in relation to work and equipment as required, including reporting your arrival and departure from each call and obtaining customer signature where required

* Drive the implementation of engineering best practice processes, procedures and tools that maximise effectiveness and efficiency

* Maintain technical and system updates and releases as required

* Manage tooling and van stocks as well as job part orders appropriately by receipting, consuming or returning for each job

* Support growth generation by submitting lead opportunities

* Service Delivery

* Maintain our reputation within the industry by demonstrating excellent customer service practices, acting responsively to the needs of the customer with the aim of delivering customer satisfaction

* Manage on-site customer queries in a fair and courteous manner

* Handle any challenging situations with customers in a professional and courteous manner at all times.

* Be responsive and cooperative and achieve the required tasks set as a field service engineer

What we require

* Skilled in repairing and servicing laundry equipment / transferable skillset

* Basic knowledge of electrical and mechanical work

* Experience of working in a customer-facing role

* Experience in a field based / field service engineer role

* Talent for solving problems

* Good communication and customer service skills

* Resourceful, with the ability to work independently

* Good time management skills

* Flexibility in support of the customer and business needs

* Full driving license

* Relevant Gas qualification (highly desirable but not essential)

Whats on offer?

* Highly competitive salary

* Overtime and Lead payments (up to 2k)

* £4,800 annual bonus

* Full 12-week product training

* Company van and fuel card

* Fantastic team working environment and leadership
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