This job has expired

3rd line Infrastructure Consultant

Swindale parks
Closing date
17 Oct 2021

View more

Technology & New Media
Contract Type
You need to sign in or create an account to save a job.
3rd line MS Infrastructure Consultant
A well-established Worcestershire IT business is looking to grow its infrastructure team with 2 consultants. You must be comfortable working both from the office and on customer sites, as they support complete business systems. Having a good knowledge of ERP and accounting systems would be an advantage, as is proven experience of working on a support desk, dealing with escalated supported calls, and deployment of new systems.
3rd Line Infrastructure consultant Duties will include:
• Above industry standard customer service.
• Support of Windows Server 2008 through to 2019 (hosted and on-premise), Active Directory, DNS/DHCP, Group Policy, etc. plus MSP technologies such as Remote Server Monitoring, Managed Antivirus, Cloud Backup, Patch Management, etc.
• Regular checks throughout the day of Remote Server Monitoring and either resolution of reported issues or escalation to the team.
• Regular checks throughout the day of Support Mail and Support System for new jobs and either resolution of reported issues or escalation within the team.
• In-house preparation and configuration of File Servers (on-premise and hosted environments), Switches, Routers, UPS's, Workstations, Printers/Scanners/MFP's, etc. prior to onward installation and deployment.
• Assisting with in-house repairs of equipment.
• Ensuring Loan Equipment is ready for 'next use' i.e. re-configured after use back to its original condition.
To be considered for this 3rd Line Infrastructure consultant role:
• Proven track record via previous experience and references within this role.
• At least 2 years experience in a similar role.
• Great communication skills and ability to empathise with customers, and so maintain a well-balanced and realistic relationship with them.
• A vibrant personality with a can-do attitude who is full of enthusiasm and ideas, helping to maintain a positive working atmosphere.
• Outstanding time and job management skills.
• To be able to cooperate effectively with other company departments, ensuring a mutual 'work together' approach is maintained.
• To confidently engage with the management team.
• An outstanding attendance record, always punctual for both work, smartly presented at all times, with a calm but confident persona when dealing with difficult situations/people.
• Confident and polite telephone manner
• Good organisational skills and attention to detail
• Strong technical knowledge and understanding of ERP/accounting systems are an advantage.
• It is essential to have knowledge experience along with architectural and deployment of:
Microsoft Office/365, Microsoft Teams, Microsoft Azure, Microsoft SQL, and Microsoft Sharepoint.
Please send your CV via this job portal.
3rd Line Infrastructure consultant
You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert