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Integration Engineer

Employer
Digital Matches
Location
UK
Salary
Competitive
Closing date
17 Oct 2021

View more

Sector
Technology & New Media
Contract Type
Permanent
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Implementation Engineer required by our client to be responsible for the successful technical integration of their e-commerce product to newly signed businesses/ customers. The role is integral to the long-term success of our client as you help and guide their customers realise the benefits of using the product.

The Implementation Engineer will technically guide customers through their setup and onboarding journey, working cross-functionally with the Sales, Engineering, Operations & Customer Success teams to provide the best customer experience.

* Integration design and consulting: serve as the technical consultant for the customers/ merchants during their integration with the product, ensuring the technical integrity and quality of implementation

* Work closely with the customer/ merchant and the client's teams to guarantee a high quality project delivery

* Collaborate with Customer Success, Engineering and Product to continuously improve the integration workflow

* Provide input to Product and Engineering roadmap, based on customer feedback

* Provide updates on active onboardings and flag any issues, risks and dependencies

* Work with existing merchants towards optimising their integration

* Document the merchants' integrated solutions: API endpoints integrated, SDKs used, sales flows, customer journey, special requirements or setup

Requirements

* Quantitative or technical degree e.g. Computer Science, Engineering or Mathematics

* Experience in a solutions / implementation engineering role within SaaS

* Experience with web APIs and software development

* Proficient in Python and JavaScript

* Strong analytical and problem-solving skills

* Solution driven, able to grasp new concepts quickly and efficiently

* Excellent communication and presentation skills on technical and business-related subjects

* Strong interpersonal skills, ability to influence others and manage customer expectations

* Preferably experience managing complex implementation projects for SaaS customers

* Fluent English language skills, French, German or another European language is a plus

Digital Matches operates as a recruitment agency that embraces equal opportunities. Candidates can or may be considered outside the aforementioned role guidelines if they can demonstrate the necessary competencies
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