Client Support / Customer Success – Accounts Experience

Employer
Recruitment Revolution
Location
London (Greater)
Salary
£25,000 – £35,000 plus private medical, pension, bonus
Closing date
9 Nov 2021

View more

Sector
Technology & New Media
Contract Type
Permanent
Function
IT
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Job Details

Thanks for clicking through. Right… ready to move your career forwards? Ready to go into 2022 with real purpose? Want to scale your career with no barriers?

Our Client Support Specialist role is a great opportunity for a numerical, problem-solving candidate who wants to use their extensive Accounts / Finance experience in a more Tech / SaaS / Software setting. If you have some customer support & training experience and are looking to grow with a company that can provide variety, exciting challenges and an incredible working culture we’d love to chat…

Role Info:

Client Support & Training Specialist – Accounts / Finance Exp. Legal Software
Glasgow with occasional client visits / Remote Working
£25,000 – £30,000
Plus Excellent Benefits & Flexible Working Policies & Fast Career Progression to “Expert”
Our Values: Trusted, Passionate, Supportive

Who we are:

We are an award-winning, proudly independent software company which designs and develops a software solution for law firms. The software is based on a SaaS model with a monthly fee for each user license, along with training and support services. Our values are to be Trusted partners of our customers, Passionate about our product and services and Supportive of our customers needs.

Already the software of choice for hundreds of UK law firms, it is our aim to further expand our user base by promoting and selling our software to more law firms throughout the UK and Ireland.

Our SaaS platform also offers law firms with a Legal Accounting module. Law accounting differs from standard accounting; firms need to handle client money entirely separately to their office account, record disbursements against clients, record time and costs for work done and produce correct bills, all whilst ensuring they are abiding by the rules and regulations stipulated by government and other bodies such as the Law Society or SRA.

Our accounting functionality is designed to help process transactions quickly and easily whilst saving clients and minimising the risk of errors.

In addition to the accounting module, there are other modules such as case management and workflows that the specialist will be able to get their teeth into also.

Where you come in:

Underpinning our legal accounting module is our fabulous Support and Training Team and, due to continued demand for our product, we are currently hiring.

Reporting to our Support and Training Team Leader,The Software Support & Training Specialist is a pivotal role within the Professional Services department, providing training on all of our product ranges to our new and existing clients, along with supporting our clients with any issues or queries they may have.

You'll be customer-facing, and using your expertise on our products (which we'll teach you) you’ll passionately support our customers ensuring they get the best out of our tools and we remain at the forefront of our industry. Your role will span software support, training, migration and onboarding.

About You:

Essential Skills:

+ Extensive accounts knowledge, with the ability to train and relate to our clients on their queries relating to the accounts side of the software.
+ Excellent training and Microsoft Office Skills.
+ An understanding of legal practices and case management software.
+ Excellent customer service skills, with the ability to build rapport with our clients.
+ Strong training skills, from mentoring through to classroom training.
+ High levels of computer literacy, especially with software.

Desirable:

+ Experience of Legal Accounts and knowledge of the SRA (Solicitors’ Regulation Authority) Accounts Rules
+ For Glasgow Role: SOLAS (Society of Law Accountants in Scotland) qualification
+ Excellent training and Microsoft Office Skills
+ AAT qualified part 1 and/working towards part 2
+ Helpdesk experience

What we offer in return:

+ Competitive Salary of £25,000 – £30,000
+ Bonus Structure
+ 23 days annual leave, plus the option to buy/sell 3 days annual leave
+ Agile Working
+ Wellbeing Initiatives (including access to a free Employee Assistance Programme)
+ Enhanced Pension Contributions
+ Learning Culture
+ Regular Social Events

We are passionate about development, and this role offers true development into a Senior member of the team. We offer the opportunity to complete specialist qualifications in legal accounting, such as ILFM and SOLAS.

Sounds like a good fit? Apply here for a fast-track path to Helen, our Head of People and Culture.

Your Experience / Background / Previous Roles May Include:
Implementation, SaaS onboarding, Legal Accounting, Customer Success, Customer Support, SaaS Support, Tech Support, Client Services, Customer Happiness, B2B Client Support, Client Account Manager, Technical Customer Support, Software, Software Training, Software Training, Legal Management Software.

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you maybe contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Company

We’re Talent Acquisition Specialists that founded change in 2005. Since then we’ve helped over 2500 clients grow, prosper and lead.

# Our Story

Frustrated by poor experiences with traditional agencies, our founders (just two regular candidates), decided that the outdated industry needed modernising and a new balance of power. In 2005, a new kind of agency model was born, putting the client and candidate at the heart of the experience whilst removing the pushy sales, schmooze and high fees.

# What makes us different?

Aside from a sensible fee model, custom technology and a direct unhindered path to candidates we…

…don’t sell candidates and we don’t sell jobs: we facilitate relationships and champion the process of ‘organic hiring’ to help create stronger and longer-lasting engagements.

# Who we work with

With an industry reputation for delivering results we are the go-to talent finders for over 2500 clients. We work with everyone from tech start-ups to global brands who all demand the best service and talent.

From business owners hiring 2 people a year to Internal Recruiting teams hiring 200+ people a year, RR sources talent across all sectors and levels.

# Reputation

Our expertise have also been called upon by some of the leading job boards including the UK’s No1. Reed.co.uk.

Recruitment Revolution is a member of the REC with a 100% compliance pass rate and holds a Feefo 5* Gold Award for Service.

For more information please contact Team RR on 0800 294 3113 or visit https://www.recruitmentrevolution.com

Find Us
Website:
Telephone
01344844064
Location
Castle Hill House
12 Castle Hill
Windsor
Berkshire
SL4 1PD
United Kingdom

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