Ready to advance your career with a global leader that understands that success results from the incredible hardworking, dedicated and diverse people like you we are proud to call our colleagues. We also know that this success is down to having a brilliant Customer Service team ensuring our clients receive a world-class customer experience.
If providing excellent customer service is important to you, and you want to advance your career with a $9 billion leader that can provide you with stability and exciting challenges, whilst supporting your personal growth and career ambitions, we’d love to hear from you.
The role is temporary to cover maternity leave and will last between 2-6 months.
Customer Service Representative – Global Leader – Hybrid Working
Cardiff, Caerphilly CF83/ Remote 2 days per week
Up to £23,000 (Pro Rata)
Plus Excellent Company Benefits
Maternity Contract – Full Time – Hours of work 9am to 5pm Mon – Fri (35 hours per week)
Company: Global Distributor of chemicals & ingredients used in everyday products
We're on the lookout for a great communicator who is detail-oriented, a problem solver and able to build strong relationships with our customers.
We want to deliver on our promises. We’re a trusted partner to some of the biggest names in industrial manufacturing who rely on the accurate and punctual deliveries of our products. These partnerships have lasted because we deliver on our promise to deliver our customer orders on time and in full.
As a Customer Service Representative, you'll be the first point of contact for our customers. As part of our Customer Service team, you are the face of our business and essential in building loyalty and trust.
You’ll receive a highly competitive remuneration package including an annual performance related bonus depending on your skills and experience. You’ll get exclusive access to a huge range of discounts and benefits through our U-Benefits site as well as massive discounts on a fantastic range of products sold by Univar Speciality Consumables.
You’ll get 33 days annual leave per year and can buy or sell days too. We’ll give you access to a generous pension scheme which can be enhanced to well above the legal minimum and peace of mind with death in service benefits. To help support your physical and mental wellbeing you can join our cycle to work scheme, discounted private healthcare plan and will have access to 24/7 counselling and wellbeing support through our Employee Assistance Programme.
What you’ll deliver day-to-day:
+ Working closely with your Account Manager to build relationships with your dedicated customer base, maintaining and growing customer accounts.
+ Providing first class service by talking directly and honestly with our customers and developing a deep understanding of what they need from our business.
+ Communicating with our customers mainly on the telephone, but through a variety of different channels; via phone or email and using our CRM tools
+ Processing orders, organizing returns, identifying where we can improve our processes or can offer alternative products to satisfy their needs.
+ Understanding, prioritising and escalating our customers’ issues and following through to resolution.
+ Being the first port of call for our customers ensuring their issues are resolved quickly and efficiently.
+ You are a UK resident and currently living in the UK.
+ You have the right to work in the UK – an offer of employment is subject to satisfactory proof of this.
+ You care deeply about building customer loyalty and trust.
+ You are very comfortable using a PC, Microsoft Office and Customer Relationship Management software, ideally HubSpot and SAP.
+ You delight in investigating customer problems, getting to the root cause and putting them right.
+ You are friendly, organised and resilient.
Who we are:
With revenues in excess of $9billion, Univar Solutions are one of the largest chemical distribution businesses in the world. We have a wide network of locations, partners and staff worldwide. This gives us an array of options for supply, logistics and solutions to offer our customers and unlimited opportunities for our people to develop and grow. Univar Solutions’ people have diverse backgrounds in education and experience. We are committed to fair employment practices for all our employees, regardless of race, nationality, religion or belief, gender or gender identity, sexual orientation, age, disability, maternity status or any other status protected by law.
+ Serious about safety – We prepare to prevent. Safety comes before profit. Spot it, stop it.
+ We do what we say – We stand by our word and the trust of others. We make commitments we can keep. We hold ourselves accountable.
+ Where people matter – We care about others and value their contributions. We seek diversity and inclusion. We grow ourselves to grow our business.
+ Valuable to others – We stand by our word and the trust of others. We make commitments we can keep. We hold ourselves accountable.
+ Together we win – We play to win. We work toward common goals. We use common processes to continuously improve.
Sounds like a good fit? Apply here for a fast-track path to the Hiring Team who will review your application within 1-2 business days.
You may have worked in the following capacities: Customer Service Advisor, Customer Service Executive, Client Relationship Executive, Client Relationship Advisor, Relationship Manager, Customer Success Advisor, Customer Care.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.