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2nd Line Cloud Hosting Support Engineer – AWS. c£55K

Recruitment Revolution
London (Greater)
£45,000 – £55,000 Plus Benefits Package packed full of perks and personal growth tools
Closing date
6 Nov 2021

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Technology & New Media
Contract Type
Full Time
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Job Details

It's our mission to be the world’s favourite marketplace for technology professionals to buy cloud products. This is your chance to come and have some fun (whilst working of course) as we in collaboration with our newly acquired UK Cloud Consulting arm propel into the stratosphere. Ready to get involved?

We encourage you to apply for a role even if you don’t meet 100% of the bullet points! What’s more important to us is your passion for technology and your ability to learn and demonstrate how you grow your tech repertoire!

Role Info:

2nd Line Cloud Hosting Support Engineer – AWS
Farnborough, Hampshire (2-3 days) / Hybrid Remote Based Split (30-60 mins London Waterloo)
£45,000 – £55,000
Plus Benefits Package packed full of perks and personal growth tools

We're listed on the Inc 500
Awarded Best Places to Work 2021
Women in IT UK Awards 2021
Revenue: $500 Million

The 2nd Line Cloud Hosting Support Engineer – AWS Role:

If you are a true believer of cloud, have an enormous appetite to learn and like the idea of joining the consultancy division in one of the fastest growing modern cloud distribution platforms – this is your chance.

You’ll be an influential voice in the support team, championing the support experience for consultancy clients. You’ll be a leader by behaviour (not by title), super collaborative and a sharer of support issue learning and discovery.

You’ll be working alongside engineers, solutions architects and subject matter experts who make the adoption of cloud technologies easier while operating at the leading edge of cloud technology.

What sort of technologies will you be exposed to?

+ Trouble-shooting and in-life support for customer solutions on AWS
+ The technologies supported include VPC, EPC2, RDS, S3, EBS, ECS, Lamda & ElastiCache
+ Using CI/CD frameworks such as GitLab Terraform, CloudFormation & Ansible
+ Operating server-side for escalations on newer technologies, websites & webapps
+ Making use of scripting languages for automation including Bash, PowerShell, Python
+ Windows & Linux operating systems

Your Day to Day in this role includes:

+ Incident response and in-life support
+ AWS infrastructure resource management
+ Troubleshooting in new client environments
+ Feeding back on build approaches to Solutions Architects and Subject Matter Experts
+ Contributing to new ideas for improving and maintaining a growing support department

Your Career Progression route could take you to the following roles:

+ AWS Subject Matter Expert
+ Project Delivery Team
+ Solutions Architect

With access to our award-winning University PLUS born in the cloud mentors and vendors feeding your development, you’ll be entering an “all you can eat” training environment. Our engineers have dedicated time each week to hone their skills and we have dynamic career progression paths to cater to every personal development aspiration.

You'll be ideal for us if you:

+ Possess 2 to 3 years’ experience as an AWS specialist SysOps, SysAdmin or Cloud Engineer
+ Have had previous exposure to webstack technology
+ Have experience in a MSP, digital agency or hosting environment
+ Are within 60 minutes reach of Farnborough
+ Excited to work in AWS environments with opportunities to develop experience in Azure & GCP
+ Have experience within infrastructure support (Linux & Windows)
+ Enjoy ownership and autonomy in problem solving
+ Like working in a tier-less support structure and collaborating with colleagues
+ Thrive on variety and resolving multiple challenges within a single support ticket
+ Are motivated to delight customers by owning and resolving issues

Salary & Benefits:

+ Family friendly hours (core hours 10-4)
+ Hybrid Home-Office blend after training
+ Annual Base Salary £45,000-£55,000
+ 33 days holiday including bank holidays
+ Time for training and personal development
+ Tech set up to support great home and in-office working
+ Private healthcare with dental
+ Free eye tests
+ Life Assurance
+ Income Protection
+ Workplace pension scheme
+ Regular company and team socials
+ Potential for Share Options after 1 year

In-Office Environment?- When we're free of Covid!

+ Amazing Offices with natural light (Office tour here)
+ Dedicated desk with laptop dock and two monitors
+ Free on-site Parking
+ Shuttle bus from Main station
+ Access to on-site gym
+ On-site shower
+ Barista grade coffee machine
+ Access to subsidised canteen
+ Fully stocked drinks fridge

If you struggle to get “time out” we’re happy to accommodate early/late conversations and interview times.

What’s in it for you?

There’s plenty of scope for a talented individual to progress quickly in this opportunity or to other internal options as we grow and expand. We have our very own internal academy for personal development plus access to extensive "born in the cloud" mentors available for your growth. We’ll provide the opportunity stretch and projects to help you thrive and see exactly what you need to achieve to get to the next level. You might even get to exchange work location one day with your colleagues in the USA but even if you can't travel right now we guarantee you'll still have fun!

Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager

Equal Opportunities:

We are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the UK. Offered individuals will be asked to undertake identity, security compliance and reference checks.

Your Experience / Background / Previous Roles May Include:
AWS Cloud Engineer, AWS Support, AWS DevOps, AWS Infrastructure Engineer

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted you by email, text or telephone. Your data is processed on the basis of our 'legitimate interests' in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Team RR.


We’re Talent Acquisition Specialists that founded change in 2005. Since then we’ve helped over 2500 clients grow, prosper and lead.

# Our Story

Frustrated by poor experiences with traditional agencies, our founders (just two regular candidates), decided that the outdated industry needed modernising and a new balance of power. In 2005, a new kind of agency model was born, putting the client and candidate at the heart of the experience whilst removing the pushy sales, schmooze and high fees.

# What makes us different?

Aside from a sensible fee model, custom technology and a direct unhindered path to candidates we…

…don’t sell candidates and we don’t sell jobs: we facilitate relationships and champion the process of ‘organic hiring’ to help create stronger and longer-lasting engagements.

# Who we work with

With an industry reputation for delivering results we are the go-to talent finders for over 2500 clients. We work with everyone from tech start-ups to global brands who all demand the best service and talent.

From business owners hiring 2 people a year to Internal Recruiting teams hiring 200+ people a year, RR sources talent across all sectors and levels.

# Reputation

Our expertise have also been called upon by some of the leading job boards including the UK’s No1.

Recruitment Revolution is a member of the REC with a 100% compliance pass rate and holds a Feefo 5* Gold Award for Service.

For more information please contact Team RR on 0800 294 3113 or visit

Find Us
Castle Hill House
12 Castle Hill
United Kingdom
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