An exciting opportunity for a Senior Service Desk Infrastructure Engineer to join a Managed Services Provider offering IT solutions including cyber security, networking, storage & cloud solutions.
Senior Service Desk Infrastructure Engineer – Windows, Azure, VMWare
Stevenage – Welcoming candidates from Hitchin, Stevenage, Welwyn Garden City, Edgware, Barnet, Enfield, North / North West London
£Competitive Salary based on your expertise
Who we are:
Established in 1998, we are a Managed Services Provider offering professional IT solutions to companies worldwide. Based in the UK and Germany, we deliver Cyber Security, IT Support, Maintenance, Consultancy or as many of our customers prefer a fully managed service.
Our engineers are at the heart of the high level of service that we provide our clients: from the moment that we deliver our first environment report to the point where we become the enterprise support partner that they trust to keep systems running whilst they sleep.
The Infrastructure Engineer Role:
+ Providing 2nd – 3rd Line Support
+ Delivering IT infrastructure projects
+ Assisting with customer’s connectivity
+ Supporting customer’s Firewall
+ Ensuring customers' IT infrastructure is appropriately maintained, secure and fit for purpose
+ Troubleshoot to resolve issues related to hardware and software
+ Monitor networks
+ Escalate when necessary
+ Minimum 3 years’ experience providing IT Support on a similar level.
+ Experience troubleshooting to resolve issues.
+ Experience working with Windows Server 2012/2016/2019 and Windows 10
+ Experience working with and supporting Office 365
+ Experience working with Azure
+ Solid VMWare vSphere experience
+ Knowledge of networking technologies- LAN/WAN/TCP/IP/DHCP
+ Active Directory experience
+ A full UK driving licence
+ The successful engineer will have to pass SC clearance
The following would be desirable (but NOT) needed:
+ VMWare VCP certified
+ Microsoft MSCE certified
+ Citrix XenApp & XenDesktop
+ Citrix Netscaler & Citrix PVS
+ ITIL Knowledge/Certification
+ VDI solutions
Interested? Apply here for a fast-track path to the Hiring Manager
Your Background / Previous Roles May Include:
Windows Systems Engineer, NOC Engineer, Windows Datacentre Engineer, Windows Hosting Engineer, Data Centre Server Installation Engineer, NOC / Data Centre IT Engineer, LaaS Engineer, Hosting Engineer, Systems Infrastructure, Hosting Engineer, Infrastructure Engineer, 2nd/3rd Line Helpdesk Engineer, IT Engineer.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.