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Case Officer - Registrar and Appeals Support Team

Hays Specialist Recruitment Limited
Closing date
25 Oct 2021

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Contract Type
Full Time
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Your new company

A prestigious and well known regulator for for the nursing and midwifery professions in the UK. A body which sets, regulates and reviews the standards of education, training, conduct and performance standards within these professions.

Your new role

To provide support to the Assistant Registrar enabling them to make informed decision regarding applications to the organisations register and following the Registrar's decision to assist in the management of the Registrar's appeal process.

Key accountabilities

Case management of registration applications
  • Manage a caseload of registration applications. Gather evidence in order to ensure the Registrar is able to make informed judgements and decisions.
  • Evaluate whether applications for renewal or readmission satisfy the post registration education and practice standards.
  • Assess information provided by the applicants and from other relevant sources.
  • Liaise with internal and external stakeholders to ensure that the management of the cases is supported by the appropriate expert advice, including the police service and medical professionals and employers.
  • Act as the contact point for the applicants, responding to their queries and proactively updating them on the progress of their cases.
  • Investigate any issues that may affect the Registrar's judgement on registration applications. Issues of whether the applicant is safe and effective to practise, whether they hold approved qualifications and whether they satisfy the prescribed standards of continual professional development.
  • Quality assure each case prior to presentation to the Registrar ensuring all relevant information is presented.
  • Prepare reports and present cases to the Registrar for decision and offer advice on cases when required.
  • Minute the meeting ensuring decisions are accurately recorded and updated. Relay these decisions to applicants in line with SOP.
  • Manage a caseload of appeals ensuring that cases are created appropriately and managed in line with standard operating procedures
  • Act as the contact point for the appellants, responding to their queries and proactively updating them on the progress of their cases.
  • Engage with all stakeholders, including witnesses, employers and other organisations as required. Write witness statements and take evidence statements from witnesses.
  • Liaise with members of registration and legal advisors to ensure that appeals are managed through investigation within the agreed timescales and KPI's.
  • Record the outcome of appeal hearings and meetings, updating the in-house and other data recording systems.
  • Proactive engagement with change and identify and implement processes that will improve quality and productivity.
  • Provide witness statements in support of Registrar's appeals, or if required by external stakeholders.
  • Identify and highlight local risks and participate in the mitigation and resolution of them.
  • Gain a good working knowledge of relevant internal policies alongside the organisations Order and Rules and operate in accordance with their requirements.

Case management of Registration appeals General responsibilities What you'll need to succeed Essential Criteria
  • Casework management, able to organise, prioritise and respond flexibly to changing demands. Able to work proactively to deliver against targets and tight deadlines.
  • Good communication skills. A clear and assured communicator both verbally and in writing. Able to present information clearly and listen actively.
  • Able to understand and explain complex policy and legislation to internal and external stakeholders, with the ability to display empathy and understanding whilst dealing with customers.
  • Experience of working with sensitive personal information and appropriate data protection measures. Excellent attention to detail when dealing with sensitive information.
  • A commitment to and understanding of the importance of equality, diversity and inclusion within the environment that the organisation operates.
  • Previous experience of standard Microsoft Office software, including WORD, EXCEL and casework management systems.

Desirable Criteria
  • Managing investigations in a regulatory environment
  • A self-starter who is able to work with minimum supervision
  • Demonstrable evidence of high productivity
  • Able to work well under pressure
  • Good team working skills

We are looking for individuals whom may have possibly completed their law degree or associated degree whilst working with a firm or in a similar environment having gained experience with case management, dealing with a number of levels of stakeholders and a detailed and fast changing policy and legislative setting.

What you'll get in return

There are 2 fixed term Case Officer's required to start asap with the Organisation. The role is on a hybrid working pattern at 2 days in the office in Oxford Circus, and 3 days working from home. These are interesting positions with supportive and exciting team

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at
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