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FSRI Retail-FS Conduct Manager

Closing date
25 Oct 2021

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Contract Type
Full Time
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Who we are looking for

We are currently looking for a Manager to join our Financial Services Regulatory Insights (FSRI) team. This new role is to support our retail financial services asset and wealth management and insurance clients in navigating regulatory change, with a focus on conduct regulation.

While we don't expect a candidate to have deep technical knowledge across all FS firms, we are looking for someone who can demonstrate a depth of understanding across at least two of the following areas of regulation: consumer duty/vulnerable customers/diversity and inclusion; credit/mortgage distribution; wealth management/investment distribution; general insurance; Lloyds; unit-linked investments/pensions. Candidates will need to also be flexible to tackle new areas of retail conduct regulation as they arise

The role will provide you with the chance to develop, gain new skills and experiences and to work with a range of clients across the banking, credit and insurance and investment firm's sector. It offers a unique mix of client work, market profile activities, regulatory engagement and proposition incubation and would be suitable for individuals from a range of backgrounds and experiences.

About us

Joining FSRI

FSRI acts as the 'engine room' of PwC's FS risk and regulatory practice, supporting client teams in areas of risk and regulatory expertise, often acting as deep subject matter specialists.

We track new developments that will affect our clients and engage with a wide range of stakeholders including regulators in the UK, EU and supranationally. We focus on emerging trends in risk and regulation, seeking to develop early points of view and thought leadership. We take a forward-looking view to new risk and regulatory issues, develop a deep understanding of the potential implications and use these insights to engage with clients and our client teams.

Through these activities we develop the relationships, knowledge and skills to help clients with the important challenges they face. We work with a broad range of teams to support our clients, bringing a deep understanding of clients' business and operational models, as well as the wider issues affecting their businesses and the industry.

Our team includes experts who cover asset and wealth management, banking and capital markets and insurance. The team includes risk, regulatory, legal and compliance professionals from a wide range of backgrounds including people from industry, auditors, lawyers, economists, industry bodies and policy makers and regulators.

Who we are looking for

With the current pace of innovation, the impact of COVID and Brexit, climate change and the wider ESG agenda, we are entering a period of significant regulatory change. We are looking for ambitious, enthusiastic and agile individuals, who are looking to enhance their regulatory knowledge to be at the forefront of this change. Ensuring the team is diverse in all ways is incredibly important and we welcome applicants from a range of backgrounds and experiences.

The FSRI team has a key role to play in ensuring that PwC is known in the market as the best-in-class risk and regulatory practice, in interacting with players in the UK, EU and global financial services industry and in supporting the services we offer to our clients.



· Supporting clients and client delivery teams in understanding the impact of consumer and conduct regulatory developments and supervisory expectations for our clients, including. Occasionally acting as subject matter expert on engagements

· Undertaking horizon scanning activities and identifying potential new opportunities for the firm

· Contributing to the work of FSRI focusing on new regulatory developments, wider themes and regulators' policymaking, supervisory and enforcement activities

· Producing written analysis and information including thought leadership, client publications and blogs.

· Conducting research, training, speaking at client events, responding to consultation papers from relevant regulatory bodies etc.

· Providing input to the debate on development and application of policy, participating in developing Thought Leadership

· Engaging with regulators and policy makers on areas of expertise and supporting the activity of FSRI's wider regulatory relations team.

Skills required

The ideal candidate would be self-starting, motivated and collaborative. The ability to communicate clearly and build relationships with clients, internal stakeholders and policy makers is required. The ability to understand and communicate clearly the impact of conduct regulation and the FCA's approach to conduct supervision is a key skill. The candidate should be able to identify how risk and regulatory challenges will impact clients, as well as show an awareness of the wider issues affecting financial services firms this sector.

The following skills are required for this role:

Essential skills:

· Excellent interpersonal, delivery and communication skills including using social media and other technology

· Ability to prioritise tasks and meet deadlines

· Ability to make new contacts, build strong relationships with clients and regulators, listen to and understand client needs

· An understanding of conduct regulation and the FCA's supervisory approach and the ability to develop this into an area of significant expertise. Knowledge of the asset and wealth management, and/or insurance sectors, including the business and operational models of clients in this sector

· Knowledge of UK's regulatory and supervisory structure, the regulatory development process for financial services and the current EU regulatory agenda

· Desire and ability to interpret the implications of regulatory changes and identify new opportunities to assist clients, taking into account wider issues such as changes in business models, demographics and technology.

We're a leading provider of trust in the digital world - in the eyes of our people, our clients and our stakeholders. Today's business environment is different. More complex. More connected. Companies not only face new and unknown risks, but also new and untapped opportunities. Our team is at the forefront of this change, join us to be a part of transforming how risk is perceived and capitalised on.

Not the role for you?
Did you know PwC offer flexible contract arrangements as well as contingent work (ie temporary or day rate contracting)?

The skills we look for in future employees
All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here:

The Deal
We want all of our people to feel empowered to be the best that they can be, which is why we have 'The Deal'.

Find out more about our firmwide Employee Value Proposition:

Valuing Difference. Driving Inclusion.

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.
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