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Global Compliance Services Manager

Closing date
25 Oct 2021

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Salary Band
Contract Type
Full Time
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We help our clients stay ahead of changes that impact their businesses, navigating complexity and risk. We deliver deep tax technical, people and legal expertise, while providing the critical context to make informed and compliant decisions. With clients ranging from multinational organisations and public sector bodies to entrepreneurs and family businesses, the work we do is diverse.

Hear from Ed Stacey, Tax People Leader about what a career in Tax could mean for you - from development, to our culture, to what we value in our people when building our team.

A career in our Global Compliance Services (GCS) business (within Tax services) will provide you with the opportunity to help our clients meet and manage their tax obligations across a unique but ever changing and increasingly important tax and accounting environment. This role gives you the opportunity to gain a wider and better understanding of PwC as the top professional services firm and develop your global skills working with multi-disciplined teams in countries across the globe.

The GCS team leads multi-country, multi-service engagements working with clients across the spectrum of markets and industries. The team leads large complex pursuits, manages contracting and transition programmes and oversees the delivery of services by our international and multi-disciplinary teams.

The role

We are looking for a Manager to join our busy and diverse team which currently includes individuals based in London, Birmingham, Scotland and Poland (Katowice). The role will be based in our Birmingham or London office, with the expectation of some travel to London if based in Birmingham. This role will give you the opportunity to work across a range of targets and clients to help you develop further and progress within this key market for PwC. The market for GCS services has never been so strong so this is an excellent time to join PwC. You'll work as part of a UK and global team with extensive compliance and consulting experience, helping our clients solve their complex global compliance and business issues from strategy to execution.


Business development and pursuit support
  • Working with senior members of the GCS team and Lead Tax Partners, you will be expected to bring experience and support on a range of market opportunities primarily in response to client RFPs. The role includes managing pricing, developing client specific propositions and delivery models and regular client interactions including formal presentations.
  • The role also includes supporting clients as they develop their requirements for GCS services including RFP and scope drafting, and helping them with their internal business case for outsourcing.
  • Contributing to pursuit of a selection of mid-tier targets/pipeline

Engagement Management
  • Proactively assist in the management of a portfolio of clients, supporting the development of the junior team with coaching, while reporting to senior stakeholders;
  • Manage day to day delivery of large global projects and teams, assessing engagement risks throughout and reviewing / challenging the output produced by the various global teams to drive efficiency and add value;
  • Develop and build strong relationships with stakeholders throughout client organisations including regular and effective governance and communications
  • Managing the governance of contracts including monitoring of KPIs and SLAs thereby ensuring quality of outputs and client service.
  • Manage any changes to scope and fees including leading client and PwC negotiations.
  • Identify opportunities for PwC including additional compliance and/or advisory services.
  • Work as part of a team to meet and exceed the expectations of our clients and our own quality criteria, coach, and supervise team members;
  • Detailed scoping and process assessments.
  • Review and suggest improvements to compliance and reporting processes considering data collection/manipulation, delivery approach and controls.

Essential skills and experience
  • Degree level qualification or equivalent
  • Background and experience in corporate tax, indirect tax or accountancy and a clear commercial acumen
  • Excellent written and verbal skills with a developed communication style.
  • Strong technology skills and willingness to embrace and apply developing technologies
  • Proven project management skills, and an ability to plan and prioritise work, meet deadlines, monitor budgets.
  • Strong client management skills including working with international clients across multiple territories
  • Ability to coach more junior team members and add value to the team
  • Strong presentation skills and experience in developing and delivering major proposals to clients and targets

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here:


Valuing Difference. Driving Inclusion.

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.
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