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Service Analyst

Employer
Circle Recruitment
Location
UK
Salary
Competitive
Closing date
30 Sep 2021

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Sector
Technology & New Media
Contract Type
Permanent
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Service Analyst
6 months contract
Leeds/remote hybrid
Up to £27 p/h inside IR35

We are seeking a ServiceAnalyst for our Government client based in Leeds. This is a 6 month contract paying between £22.39-£27.06/hour Inside IR35. This role will be a mixture of office and remote based work.

This role is inside IR35 - Due to the service of the role this will now be based on an Umbrella solution.

Role Profile:
  • Supporting the Service Manager
  • Incident and problemmanagement - progressing an incident or problem to timely resolution
  • Investigating incident activity proactively - monitoring uptakes in volume / resource levels within programmes
  • Ensuring that actions are progressed as needed
  • Guaranteeing identified defects or incidents are resolved / forwarded
  • Creating management information reports for key stakeholders and the team lead
  • CSI - processing improvements via two-weekly sprints
  • Must have confirmed knowledge of the ITIL framework

If you are interested in this role please click the "Apply Now" button now for immediate review.

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.
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