Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? Can you demonstrate our values of Hope, Empathy, Respect, Integrity and Excellence and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?If the answer to all of these is yes, we want to hear from you.Job Title: Nightlight Crisis Cafe Support WorkerSalary: £22,000 per annum pro rataNo. of Hours: 32hrs or 16hrs per week(Split over a 7 day working rota working evenings, overnights and weekend day time shifts)Main Base/s: Hemel Hempstead, Watford, Ware, Borehamwood and Bishop's Stortford (expectation to travel whenever necessary with mileage paid when not working at home base)Purpose of PostTo be a key member of staff delivering the Nightlight Mental Health Crisis Service, taking part in rota covering 7 days per week ensuring the delivery and development of quality crisis support services and instilling Hertfordshire Mind Network's values throughout the provision including crisis house, crisis cafes and helpline. Working closely with other staff (bank staff, volunteers, peer support workers), coordinators, team leader and service manager to ensure services are of the highest quality and support the continued growth and development of the service.Service ObjectivesThe objectives of Hertfordshire Mind Network's (HMN) Nightlight Mental Health Crisis Service are:To improve the mental wellbeing of people experiencing mental health crisis in Hertfordshire.To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.To contribute to an improvement in individual mental wellbeing.To remain a source of independent support for all clients.To provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services.Key ResponsibilitiesProviding emotional support and developing, alongside clients, flexible and realistic crisis support/person-centred plans within agreed guidelines (including risk assessments, crisis support plan and exit plan).Working collaboratively with service users to provide crisis intervention and de-escalation to support with recovery.Engaging with service users, carers and families by showing empathy to establish supporting, strengthening relationships and honour individual autonomy.Identify risk factors and safeguard service users appropriately by following HMN policy and procedure.Liaise with Nightlight management and external services e.g. police, ambulance service, Crisis Resolution Home Treatment Team, Single Point of Access, Safeguarding Out of Hours Service, Mental Health Liaison Teams, Adult Community Mental Health Services etc as needed in terms of accepting referrals and proactively recognising the indicators of deteriorating mental health and facilitating appropriate support.Complete appropriate signposting/onward referrals to both internal and external services in accordance with identified needsEnsuring record keeping is maintained to the required standards at all times and contributing to service monitoring requirements.Ensuring the service is represented in a professional manner at all times.To work in accordance with HMN's confidentiality policy at all times.Providing transport to clients to facilitate access to services as needed.Assisting with housing keeping/cleaning tasks as necessary and reporting any maintenance problems.Support clients with making drinks and beverages as needed.Provide cover on the Nightlight HelplineWorking across the county as needed to ensure appropriate cover at all times.To undertake any other duties reasonably requested by line manager.Contributing to the co-development of the service by supporting service user, family and carer involvement by obtaining feedback and supporting where necessary chances to be involved in wider service reviews.General To ensure compliance with legal, ethnical, regulatory and safeguarding children and adults procedures and requirements.To manage personal resources and own professional development.To ensure all duties are carried out in a manner which promotes equality and diversity.To promote a health and safety culture within the workplace, observe all health and safety procedures as required and where appropriate conduct risk assessments.All information must be maintained within the Data Protection Act.At all times to carry out every aspect of your duties with due regard HMN policies and procedures including the Equalities Statement.To ensure HMN values are embedded in the service. To maintain a professional level of communication at all times.To keep clear records and plans of all contacts with clients, professionals and meetings with external agencies.Undertake other duties as may be reasonably determined by line management, the CEO or Board of Directors.Complying with all Health & Safety policies and procedures, ensuring all concerns are appropriately reportedClosing date for receipt of applications is 27th September 2021 by 5pm. We will close the advert prior to this date if we receive sufficient applications.Interview to be held week beginning 4th October 2021.TO APPLY AND FOR MORE INFORMATIONPlease click 'Apply' to be redirected to our website, where you can see more about the role and complete the application process.Please note, you are not applying at this stage.No agencies please.