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Visitor Experience and Volunteer Manager

Portsmouth Cathedral
Closing date
1 Oct 2021

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Marketing & PR
Contract Type
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Job purposeDevelopment and delivery of a high-quality visitor experience to Portsmouth Cathedral, raising the profile of the Cathedral and generating increased income to support its mission.Management, support, recruitment, induction, and training of volunteers. Key responsibilitiesDevelop and implement a visitor engagement planBe responsible for setting up the programme of free and paid for guided toursBe responsible for organising and growing group tour bookings (marketing support will be provided by the Digital Marketing Manager)Be responsible for developing additional content for the Portsmouth Cathedral visitor app e.g., new digital self-guided tours (technical support will be provided by the Digital Marketing Manager)Devise and deliver more robust methods of recording visitor numbersDevise and deliver a system for receiving visitor feedback and implementing learningsWork with the Head of Fundraising and Events to increase visitor donationsManage the Visitor Experience budgetBe responsible for conducting Risk Assessments for any activities relating to Visitor ExperienceCreate, review, and implement a Volunteer HandbookCreate, review, and deliver an induction programme for volunteersCreate, review, and implement a programme of volunteer trainingBe responsible for Welcomer and Guide rotasIn collaboration with others, devise and prepare for the Cathedral's centenary celebrations and projects in 2027Oversee accreditation by nationally recognised organisation such as Investing in VolunteersOversee the operational aspects of cultural (non-commercial) and volunteer-led events e.g., art exhibitionsWork in co-operation with the Shop Manager on shop volunteers and opening timesManage any future Visitor Experience apprenticeships or work placements at the CathedralUndertake whatever other tasks the Dean and Chapter might reasonably expect Person SpecificationEssential experience and skills:Minimum three years' experience in a visitor experience and/or volunteer management roleExperience of delivering trainingExperience of team and partnership workingExcellent written and verbal communication skillsExcellent organisational skillsExcellent IT skills Desirable experienceWorking in the not-for-profit sectorFamiliarity with the Church of EnglandBackground in heritage interpretationExperience of managing budgets Personal qualities:Excellent interpersonal skills, in particular warmth, tact, diplomacy, discretion, and imaginationIn sympathy with the ethos and aims of the Cathedral as a Christian organisationHighly collaborativeInnovativeEntrepreneurialAt ease when working at a senior level and with the general publicCommitted to equal opportunities and inclusivityCommitted to upholding the highest standards of safeguarding practice
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