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Assistant Technician - Schools Traded Service - Council

Walsall Council
Closing date
30 Sep 2021

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Technology & New Media
Contract Type
Full Time
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Job Title: Assistant Technician - Schools Traded Service

Location: Walsall

Salary: £18,933 to 19,698 per annum (pro rata to hours worked - term time only)

Job Type: Full-time, Contract - 12 Months Term Time

Hours: 37 per week covering shift patterns between 08:30 am and 17:00 pm

Closing Date: 10th October, 2021

The Role

An excellent role for someone starting their IT Career.

For the right candidate with the drive to learn, we offer plenty of opportunities to immerse themselves and experience varied, modern technologies in Networks, IT Security, Virtual Servers and more, supporting numerous Cloud and Premises based clients. Every day will have different challenges.

We need an additional team member to help deliver our desktop, server, cloud and network support services to schools across the Walsall region.

About you:

Do you have excellent customer service, problem solving and personal communication skills?

Can you ask the right questions to resolve end user ICT problems quickly and successfully?

Take this opportunity to join our busy and committed Team, learning in the field and supported by an experienced group of engineers.

The ICT Traded Service Team are part of the Customer Services team providing IT support to Schools throughout the borough which requires them to visit school sites to repair equipment, install software and troubleshoot any issues within a regular visit slot.

The ICT Traded Service Team take front line calls during peak periods but also they are responsible for more complex and time consuming incidents. The ICT Traded Service Team are responsible for resolving technical incidents and for escalating or passing incidents to other teams within ICT Traded Service Team, Corporate ICT or third party external suppliers.

The ICT Traded Service Team also provides advice and guidance to schools about investing in new technology and can facilitate purchases on behalf of schools.

Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children, young people and vulnerable adults entrusted to our care and it is our expectation that all staff will share this commitment. We will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce. Completion of an enhanced Disclosure & Barring Service (DBS) check is a requirement for working with children and young people.

Applicants must hold a Full UK Driving licence.

Please click on the APPLY button to complete your application at the Company's careers page.

Candidates with the relevant experience or job titles of; ICT, Web Development Officer, ICT Web Technician, Junior IT, Customer Service, Database may also be considered for this role.
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