Housing Income Collections Manager (debt recovery)
Based in Castle Vale, Birmingham
Salary £32,496, progressing to £36,514
Full Time, Permanent
Our client is looking for an outstanding manager to lead their Income Team. You will have worked in the housing sector before and have a strong knowledge of managing a multi-million pound rent roll. You'll understand debt collection processes connected to rent, service charges and other housing related debts. You will be confident and capable of presenting straightforward possession cases in court.
Our client is a small, community focussed organisation which means there are lots of opportunities to get involved in a wide variety of activities and you will be their lead for financial inclusion work. You will be a key member of the wider Housing and Customer Services team and will be able to see the bigger picture.
You will manage a team of five, with three direct reports and be responsible for all aspects of performance, which will include providing assurance to their resident led board. For this reason some occasional evening meeting attendance is required.
They're looking for someone who is proactive and will drive their performance to be upper quartile in the sector. When submitting your application, your covering letter should include what you think a good debt collection service in the housing sector looks like and set how the performance arrangements you would put in place to achieve this.