Badenoch + Clark are recruiting for a Revenues + Benefits Customer Services Officer to work in Oldham Town Centre. This is a 6 month, office based contract answering inbound calls for the council.
Duties: Covering telephone calls and emails in a busy Revenues and Benefit Contact Centre environment. Answering and resolving Customer queries relating to Housing Benefit and Council Tax Reduction enquiries. Advising and resolving Council Tax enquiries, setting up direct debits and negotiating and inputting payment arrangements on unsummoned and summonsed Council Tax accounts. Dealing with sometimes difficult and challenging customers while to ensure calls are dealt with in an efficient, timely manner.
Requirements: Ideally candidates will have experience in both Benefits and Council Tax but candidates with experience of one of the two will be considered. Candidates MUST have Academy experience, and be up to date with current council tax/benefits policies.
Badenoch + Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch + Clark UK is an Equal Opportunities Employer.
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