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Programme Manager

Employer
Decoded
Location
UK
Salary
Competitive
Closing date
1 Oct 2021

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Sector
Technology & New Media
Contract Type
Permanent
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ABOUT DECODED

We are Decoded, the pioneers of transformative technology education. We democratise cutting edge skills. We help transform traditional businesses into tech companies. We give our learners the skills and confidence to embrace the future of work.

Our products and methodologies have been shaped through our collaboration with some of the largest and most technologically progressive organisations in the world. We use the intelligent, ethical and creative application of technology to lay the foundations for a more productive and promising world - one with unlimited possibilities.

OVERVIEW

Decoded is looking for a Programme Manager to join our Programme Management Team. As a Programme Manager you will work with colleagues and partners to onboard, support and project manage our clients and learners throughout their engagement with our training programmes. We are a regulated environment, so you should be comfortable operating in a business that embodies both compliance with quality.

ACCOUNTABILITIES

As a Programme Manager at Decoded, you will be accountable for:
  • Project managing our training programmes from onboarding to completion
  • Building strong relationships with our clients and the wider team to ensure learners have everything they need to be successful on our programmes
  • Tracking and reporting on programme progress and compliance
  • Continuously improving our processes

SPECIFIC ROLE & RESPONSIBILITIES

As a Programme Manager, you will:
  • Manage training programmes on the Data Academy: successfully onboarding and delivering programmes in a high quality and compliant fashion
  • Ensure the smooth running of your programmes including managing logistics and administration
  • Build relationships with clients, learners and internal stakeholders to guide and influence programme and learner success
  • Providing reports and feedback to clients and your line manager on the health of your programmes, flagging any issues that require support
  • Work with our compliance advisors, colleagues and partners to support the Programme Management Team in ensuring success.
  • Standardise processes, ensuring appropriate documentation is created and communicated
  • Collaborate with your line manager and the wider team to implement improvements and changes to processes, collating feedback and iterating further improvements if needed
  • Support the induction and training of new Programme Coordinators and Programme Managers to the team

SKILLS AND BEHAVIOURS

Your performance will be measured and driven by a mindset built on:
  • Building collaborative relationships with internal and external stakeholders
  • Solving problems elegantly and creatively: "find a way or make a way"
  • Organisational skills - proactivity, process improvements
  • Communication skills - written, verbal, 1:1, group
  • The ability to create a fun, inclusive and supportive team environment
  • A flexible, can do attitude and a willingness to learn
  • Striving for excellence in all areas
  • The ability to keep things in perspective
  • Exceptional attention to detail to deliver timely, quality results

WHO ARE YOU?
  • You have experience in managing projects and client relationships in a fast paced environment
  • You are a good communicator and can lead projects confidently
  • You have a positive and 'roll up your sleeves' - attitude (we are at a high growth stage and keen to improve current functions)
  • You always turn challenges into opportunities to enhance the product & service
  • You are detail oriented and organised, you can identify trends while considering the larger scale impact
  • You have a track record in standardising, documenting and improving existing processes
  • You have an understanding of, and interest in tech and innovations
  • You are passionate about Decoded's mission and creating a social impact
  • You love working in a cross functional team environment
      Bonus:
    • Familiarity with managing apprenticeships
    • Experience of working with a virtual team and delivering virtual programmes

    WHAT DOES SUCCESS LOOK LIKE?

    A successful candidate will be expected to achieve the following in the first 3 to 6 months:
    • Ownership of the successful delivery of your allocated programmes
    • Working collaboratively with internal and external stakeholders to deliver a smooth programme to our learners
    • Successful onboarding of new programmes within 3 months of the launch date
    • Regular and consistent tracking and reporting of learner progress
    • Contributing to improving the documentation and delivery of our processes

    TEAM REPORTING AND STRUCTURE

    Report into a Programme Director.

    DAY TO DAY

    Our working hours are from 9am-6pm Monday- Friday. We are currently working a blend of remote and office working. Remote and flexible working has always been part of our culture and will continue to be encouraged. You will be in control and responsible for your time. You plan your working day around the best outcomes for success, identifying and prioritising projects against business needs.

    APART FROM THE ABOVE, WORKING AT DECODED MEANS YOU'LL GET:
    • 28 days' holiday per year, inclusive of the 8 bank holidays. We also close for two full weeks at Christmas, at Decoded's discretion
    • Flexible working, including work-from-home
    • Modern, flexible and fully serviced offices at Fora
    • Company pension contributions
    • Private health care including dental, GP and hospital cover and a gym-discount to help you prioritise your wellbeing
    • Travel insurance
    • A huge array of social events including themed Christmas get-togethers and a summer away day, as well as monthly drinks and activities
    • Continuous learning and development. You will be challenged with lots of responsibility and exciting projects in an environment that encourages learning, creativity, personal growth, and collaboration
    • Free monthly lunches, fresh fruit every day, drinks and snacks
    • Casual dress every day
    • Flexible working and working from home when you need to
    • Cutting edge software and kit, always
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