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Concierge Assistant

RPC law firm
Closing date
4 Oct 2021

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Technology & New Media
Contract Type
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Before you meet us, get to know us

RPC is a modern, progressive and commercially-oriented City legal services business. From our offices in the UK, Hong Kong and Singapore, we provide advice to both UK and international clients.

What we do

Our legal practice spans a wide range of industry sectors and is broadly split into two discrete areas: insurance and corporates. Working on both contentious and non-contentious matters, our clients range from large multinationals to growth UK corporate firms and other professional practices and include many household names.

Why we're different

We have a confident, accessible and enterprising approach that sets performance, service and value at the top of the agenda. Our goal is to do the usual things unusually well, make the complex simple and help our internal and external clients build better, stronger businesses.

Business Services at RPC

Working at RPC means being part of a collaborative and creative environment, which is flexible, transparent and friendly. We value our business services teams and recognise that individual contributions at all levels are essential to the success of RPC as a whole.

RPC's business services teams include:

· Brand Marketing & Sales

· Client Services

· Executive Office

· Facilities

· Finance

· Knowledge and Legal Project Management

· Information Technology

· People & Talent Development

· Risk & Compliance

· Secretarial Support

Role Overview:

We are seeking a highly organised Concierge Assistant who understands excellent client service and is able to provide a 5-star concierge service to internal staff and visitors from our other offices

Reports to:

Bristol Office Manager and dotted line to Head of Facilities based in London

Duties and Responsibilities include but not are limited to the following:
  • One-stop-shop for all employee queries on a range of issues, such as information about the local area/building/agile office processes, to help with ad-hoc urgent small photocopying jobs, F&RM and IT drop off and collection point
  • Providing wayfinding service to existing staff, new employees and visitors from other offices
  • Answer calls politely and directing to the relevant person and taking messages where appropriate
  • Assist with office tidy floor management - walk round at the start and end of the day (as well as during the course of the day) to ensure desks are clear and the space is kept tidy
  • Perform regular internal meeting room checks - such as removing papers, replenishing stationery, set up of equipment requirements such as flipcharts & pens
  • Working with the Office Manager to ensure clear desk policy and clear working environment is adhered to. Reporting any concerns to the Office Manager. This includes ensuring cupboard tops are kept tidy and checking there are no boxes or files left lying around the office
  • Keep admin and copy points tidy on floors and advise Facilities if any stationery items required which need to be ordered
  • Co-ordinate use of internal meeting rooms i.e. ensure they are kept tidy and booked for a period of time, check status with F&RM on a regular basis
  • Manage the locker allocations, on a daily basis, for new joiners/leavers; work closely with Facilities to ensure lockers are cleared and cleaned for new joiners
  • Support IT by managing a small stock of IT items such as chargers for laptops, iPhones and headsets
  • Work with F&RM to provide a storage facility for large items such as suitcases or court exhibits
  • Work with F&RM to manage flow of boxes to/from the floors and basement
  • Ensure notice boards are kept tidy and current
  • Report digital screen faults to IT Help Desk and follow up to ensure this is fixed as per their Service Level Agreement
  • Maintain First Aid Box and supplies
  • Maintain Accident Book and ensure it is available for inspection by our insurers and health and safety auditors
  • Advise IT service desk on any IT issues in internal meeting rooms
  • Assist with any internal room set ups using Condeco - e.g. flipcharts, pens etc

Knowledge, skills and experience:
  • Previous experience of working within a busy environment is essential
  • Excellent client care skills - the ability to deal with queries from internal and external clients in a professional and polite manner
  • Excellent organisational skills - the ability to take responsibility for own tasks and prioritise work in a calm and efficient manner
  • Demonstrate proactivity and the ability to work on own initiative
  • Highly developed time management skills - the ability to work to very tight deadlines while maintaining a high standard of client service
  • Highly developed communication skills - the ability to communicate in a confident and professional manner with people at all levels within the business
  • Demonstrate flexibility/adaptability in meeting internal and external clients' demands - in both the nature of the work undertaken and working additional hours as required to complete the task(s)
  • Reliable with a strong work ethic and a 'can-do' approach
  • First Aid qualification an asset, although not essential

  • Excellent client service skills
  • Good organisational and time management skills.
  • Effective relationship builder - is able to interact with individuals at all levels across the organisation.
  • Strong communication skills (both verbal and written)
  • Stature and gravitas - professional, credible, impactful and confident with persuading and influencing where appropriate.

Working hours:
  • Monday - Friday, covering a shift from 8.30am - 5.00pm however flexibility is required e.g. some weeks you may need to start 9.00am - 5:30pm
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