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Service Desk Manager

Employer
Intec Select
Location
UK
Salary
Competitive
Closing date
30 Sep 2021

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Sector
Technology & New Media
Contract Type
Permanent
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Service Desk Manager - £60,000 - £70,000 (20% Bonus) - Investment Banking - London

Overview:

A world leading global investment bank are looking for an experienced Service Desk Manager to join one of their growing teams based in London.

Role & Responsibilities:

• Accountable for the day to day management of the team including identifying resource issues and participating in the recruitment and selection process.

• Monitoring and managing team performance, including regular reviews and appraisals.

• Assisting team members with resolution of work related issues.

• Act as the Subject Matter Expert (SME) for Service desk on incident management and request fulfilment

• Ensure all regulatory requirements of the Service Desk are met.

• Ensure all reporting requirements for Incident and Request are met.

• Accountable for identifying the ensuring that both project and BAU work activities, are maintained within agreed service and operating level agreements.

• Work in collaboration with all key stakeholders to develop and deliver long-term strategic goals for the Services under the team's remit

• Co work with other Technology teams to demonstrate a strong service delivery ethos, providing a customer focused approach and responsiveness for both London and the EMEA region.

• Ensure that the relevant and appropriate knowledge based documentation is established and maintained

Requirements:

• Excellent communication and interpersonal skills.

• The ability to lead a high performing team.

• The ability to manage large workloads and tight deadlines

• Strong problem solving skills.

• A structured and logical approach.

Desirable:

• ITIL certification.

• Degree education (Computer Science or similar)

• ServiceNow

Service Desk Manager - £60,000 - £70,000 (20% Bonus) - Investment Banking - London
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