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Account Manager

Closing date
4 Oct 2021

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Why adapt to the future when you can define it?

That's exactly what the INSTANDA founders set out to do back in 2012. Born out of their frustration with how the legacy systems were holding back productivity across the Insurance sector, they knew there had to be a better way, so they built a solution that has been challenging the status quo ever since.

INSTANDA is the world's first no-code platform for complex underwriting, and the first insurtech on Microsoft Azure. We have changed the way Insurers, Managing General Agents (MGAs), and Brokers can design and deliver insurance products to market, allowing them to configure new products at speed, and with huge cost-saving benefits.

INSTANDA has grown significantly in recent years and we are now a team of 120+ employees based in the UK and US, with partnerships that operate worldwide.

Our company was built by looking at the world through a different lens and our culture today reflects that by encouraging you to be yourself, speak your mind, and share your opinions. We want people who want to push themselves, be part of something great, and be prepared to challenge if they think there is a better way. Collaboration sits at the heart of how we operate, it has fueled our growth enormously and our aim to be 'world class'. People at INSTANDA not only have a real sense of shared ownership, but are granted share options to benefit from our long term success making everyone an owner of the business.

So if this sounds like the place you can thrive in and grow your career, please keep reading!

Follow us to learn more | LinkedIn | Twitter | YouTube

Job DescriptionBased in one either London or Cambridge & reporting into the Head of Accounts - UK & EMEA we are seeking an intuitive and client focused Account Manager to join the team. This is a customer facing role and is responsible for Account Management functions both retaining and growing revenue through managing growth of existing, innovative proposals for new opportunities and references. Following our Client Success principals, the role works in conjunction with an Account Delivery Analyst to both develop and service existing client needs and deepen relationships. No prior experience of the INSTANDA platform is required but exposure to the insurance industry is a requirement. This person has the ability to clearly communicate, be intuitive in understanding client requirements, and be part of a team to deliver the solution our clients need. Our clients face technology and resource constraints which mean that new insurance products and/or offerings could take a very long time to launch and be very costly. With INSTANDA however, insurers can build their products, set their distribution networks, test and launch their products in unprecedented timescales - all without writing a single line of code. The person in this role will ensure our customers can successfully and easily do all these things and more!

Responsibilities will include
  • Deliver the highest level of Account Management service to our clients.
  • Retain and grow from the existing client accounts, including prospecting, penetrating and creating new relationships within an existing account.
  • Drive new deal opportunities to closure and ensure appropriate teams have been mobilised to support
  • Providing oral/written briefs to relevant teams to facilitate a better understanding and appreciation of Client goals and aspirations.
  • Utilise Sales CRM tools to track all pertinent account information and sales progress as well as forecast and prioritize to achieve quarterly quota goals.
  • Track and coordinate all activities occurring for each account.
  • Stay up to date on insurance industry movements and knowledge of competitive product offerings.
  • Resolve issues and handle complaints quickly and effectively.
Client Retention
  • Present new products and services and enhance existing relationships.
  • Ensure all concerns and issues are resolved in a timely manner, liaising with appropriate teams to support.
  • Arrange and participate in internal and external client debriefs.
  • Prepare regular client reports and attend client meetings.
  • Lead monthly and quarterly client review meetings.
Account Growth
  • Develop account strategies to further to introduce, promote and identify new opportunities within an account.
  • Continually build pipeline opportunity with an account and evaluate how INSTANDA can been engage.
  • Propose, Negotiate and Close New Opportunities.
  • A degree in Business or Economics, Statistics, Operational research, Communication & Media, or equivalent degree is an asset.
  • Proven track record in developing strategic client account plans and growing revenue.
  • Motivational and Excellent communication skills including Presentation Skills.
  • Consultative approach to Selling.
  • Pragmatic Problem Solving.
  • Having the ability to prioritize tasks as well as multitasking.
  • Have a good understanding of the Underwriting Process and Market Challenges.
  • Taking on task independently and working well within a team.
  • Experience selling Insurtech or Insurance Software solutions.Demonstrated ability to perform well in a highly dynamic, rapidly changing environment.
  • Excellent organizational, interpersonal, as well as written and verbal communication.
  • 3-5 years in an Account Management or Client Success role in the Insurance Industry
  • Demonstrated ability to perform well in a highly dynamic, rapidly changing environment.
  • Excellent organizational, interpersonal, as well as written and verbal communication.
  • Previous experience in a consulting or technical delivery role.
  • We offer 25 days holiday, with the option of buying up to 5 additional holiday days per year
  • Annual benefit allowance of £1,200 for you to put towards wellness activities
  • Inclusion in the company share plan (post probation)
  • We offer an atractive commission structure
  • We are a member of the Employee Assistance Program, that supports our staff 24/7, if they need mental health counselling
  • Annual Learning & Development allowance of £1250
  • Participation in the company pension scheme
  • Cycle to Work Scheme
  • Active social committee who arrange events throughout the year
  • Please apply directly via Workable
  • We are not using any recruitment agencies for this role - please do not contact us
  • You must be eligible to work in the UK without sponsorship to apply for this role
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