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Quality Manager

Hisense UK
Closing date
29 Sep 2021

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About the Company

Established in 1969, Hisense Group is now a global company with a workforce of over 80,000 people. The UK office is based in Leeds. Hisense products range from multimedia, home appliances, communications to intelligent information system and more.

To find out more about Hisense UK, please visit its website at

About the Role

The purpose of this role is to develop our Quality Management activity into a formal set of routines and processes which are pro-active, comprehensive, planned, evidence-based, and robust to allow us to feedback at the earliest stage any required improvements. We need to develop rigorous New Product introduction processes to allow modification prior to product launch. Our strategy and processes should support long term goals of increased customer satisfaction, loyalty and trust through reduction in quality issues, which also has a consequence of reduced cost. The role requires close and timely collaboration with colleagues within Quality teams and factories both in China as well as Europe, issues coordination and implementation of solutions into the business processes using continuous improvement methodologies.

Main Duties

1. Review of Customer reported fault data to identify and report new quality issues, monitor existing problems and define the scale of each issue
  • Robustly investigate new problems in order to submit detailed information to HQ quality teams
  • Track existing faults and monitor range and scale to forecasts, identifying additional product at risk due to similar components/designs
  • Create and maintain Call Centre advice/training to mitigate effects of issues
  • Support the definition of policy such as exchange authority guidelines for particularly serious problems.
  • Support the forecast of volume and value, including future resource requirements such as spare part demand, recommended stock levels, and engineer availability

2. Review Engineer completion reports to identify emerging and existing quality issues
  • Analyse diagnosis and repair actions to develop UK technical advice and highlight new problems
  • Create appropriate technical bulletins from factory advice and monitor compliance to process once distributed
  • Modify and enhance existing advice where inadequate
  • Monitor and tackle non-compliance
  • Identify training requirements and coordinate courses as required
  • Report quality failings where appropriate

3. Report Quality problems to HQ and Factory
  • Use the Hisense quality Portal and other means to submit accurate and detailed reports for each issue
  • Monitor existing cases and distribute/update advice when necessary
  • Collect samples and arrange detailed testing and fault investigation where necessary
  • Complete Quality claims where failure rates breach thresholds
  • Ensure timely reporting and data submissions to support Quality claims/monitoring by HQ

4. Improve communication links
  • Develop and maintain communication links to the factory and HQ quality teams ensuring regular and planned updates are completed
  • Develop robust reporting and feedback processes with 3rd party providers in order to ensure the highest level of compliance to Quality standards
  • Develop ways for sharing best practice and receiving feedback such as on-line forums, engineer debriefs, post repair surveys
  • Improve cross-subsidiary communication with links to experts in other territories

5. New Product Introduction Process
  • Develop a detailed and effective quality control process for the introduction of new products
  • Control New Product inspections and reporting prior to launch
  • Develop reporting and release/sign-off processes to reduce or eliminate known faults before sale
  • Monitor the quality of products on release and through early life through the development of enhanced reporting and inspection processes

6. Monitor the quality of incoming products
  • Design, implement and maintain a schedule of incoming stock quality checks and reports
  • Implement rectification advice from HQ/Factory/UK Engineers in a timely manner

7. Develop recall/modification processes
  • Work with Trading Standards to ensure advice is compliant with UK legislation
  • Develop reporting processes which are effective and timely
  • Develop a fully inclusive process to recall or modify products already sold, unsold in the warehouse or in transit

Key Skills
  • Demonstrate high levels of data accuracy and efficient data recording
  • Strong analytic skills
  • Demonstrate a proven logical, methodical and process driven mind-set.
  • Professional, focused and with the ability to juggle numerous tasks at once whilst ensuring quality is retained at all times.
  • Ability to adopt the Hisense mindset
  • Technical ability to understand mechanisms of failure across all product types.
  • Excellent report writing ability in order to efficiently communicate technical issues with a range of audiences
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