Company DescriptionHome Instead is the world's leading provider of non-medical care and companionship services for older people. With minimum visits of one hour, award winning training and an excellent reputation we are immensely proud of the quality of care we provide.
Job DescriptionJob PurposeThe team Leader is expected to perform a variety of duties in the completion of services for clients and an inspirational mentor for CAREGivers. The Team Leader is expected to assist and support other staff members in order to provide the highest quality service to Clients and CAREGivers.
The RoleConduct client and CAREGiver introductions.
Support and mentor CAREGivers.
Conduct staff support visits and competency checks
Support the onboarding process to ensure a positive experience and a memorable first day for CAREGivers.
Carry out client reviews and action these accordingly
Create and update client care plans and assist with digital care planning.
Support with daily auditing of client activity logs and identifying training needs/follows up
Maintain accurate client and CAREGiver records on Home Instead software and People Planner
Develop excellent relationships with both clients and CAREGivers so both can enjoy positive experiences.
Understand and support with building efficient schedules around our clients and CAREGivers.
Any other duties as directed by your line manager.
Participate in on-call duties as required.
Ensure compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy in respect of employment and service delivery at all times to act with integrity and honesty to uphold the ethos and culture of the business.
Support the business to grow and develop through identification of additional care requirements and opportunities, whilst maintaining the highest quality service'.
Support, as required, with Business Development and community networking in helping promote the Home Instead brand for both Clients and CAREGivers, including liaisons with local healthcare professionals.
Carry out any other duties deemed necessary for the successful operation of the business.
Essential CriteriaThis position is for our Mid Devon and Blackdown Hills franchise and we require the candidate to live within driving distance of this area. The main office is based in Clyst St Mary.
This is a full time position.
Level 2 or 3 NVQ/QCF in Health and Social Care or equivalent.
Experience in the care sector delivering a wide range of personal care services.
Experience of working with MAR sheets and medication
Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
Knowledge and understanding of legislation and regulations specific to Health and Social Care.
Good communication skills with the ability to build rapport quickly.
Must be confident to use care management technology, including providing support and training to CAREGivers.
Must understand the importance of confidentiality working within current legislation.
Good working knowledge of IT systems with experience with Microsoft Office and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.
Must have a full driving license and means of transport if required within the territory to visit clients.
Be organised and flexible to meet the needs of the business.
QualificationsLevel 2 or 3 NVQ/QCF in Health and Social Care or equivalent.
This position is for our Mid Devon and Blackdown Hills franchise and we require the candidate to live within driving distance of this area. The main office is based in Clyst St Mary. This is a full time position.
Please contact Laura Grant on firstname.lastname@example.org or 01395 200600