Overview of the role:
Reporting to the Sales Manager, the team leader is responsible for supporting the Manager in delivering excellence and guest satisfaction. You will be required to maintain a flexible approach and work on your own initiative as well as creating and implementing procedures which enhance both the guest and team experience.
Key areas of responsibilities:
*Lead, coach and motivate a team to excellence
*Support team and assist them with any concerns to help create an open and honest environment where team can be their best
*Responsible for driving sales in all areas
*Overseeing appraisals, and planning regular one-to-ones for the team
*Manage holiday and annualised hours
*Using the online roster system to roster team and manage hours
*Support across all areas of the Sales & Guest Services Department as required.
*Management of performance of all sales team.
*Spend the vast majority of your time on the shop floor supporting the operation of the three key areas.
*Ensuring the department is compliant to all Bourne Leisure mandatory regulations such as Health and Safety, Fire Safety and cash handling.
*Coach team in key sales fundamentals such as call monitoring, marketing and holiday booking shop operations.
The ideal candidate will:
*Have a passion to succeed and deliver exceptional sales and service
*Key knowledge of Sales operating systems such as Seaware, Zonal, Planet and Prime
*Ability to motivate and drive team to achieve their financial goals and targets
*Ability to organise and prioritise a demanding workload with a "can do/ hands on" attitude and lead by example
*Ability to work under pressure
*Excellent communication and motivation skills
*Be able to focus on the detail and prioritise to ensure the biggest positive impact
*Be flexible with working hours to meet the demands of both the business and team
This will be a part-commissioned role
Benefits of working at Butlins:
*Subsidised OFSTED Nursery facilities available on resort
*20% off food in our restaurants and take away.
*Subsidised food and drinks in our team diners.
*Regular team incentives with great rewards.
*Opportunity to earn up to £1,000 when you refer friends to join our great team
*Holidays Discounts of 20% for all of your family & friends in Haven, Butlins & Warner Hotels
*Use of Pool and many other Leisure facilities.
*Funded qualification development opportunities from Level 2 to Masters Degrees for permanent team members.
*Access to the Employee Assistance Programme including support for your wellbeing and free access to advice and expertise on financial and legal matters etc
*Fantastic discounts when making purchases from most major retailers and hundreds of discounts on everyday purchases
*Team Member of the Month Awards
*Instant Recognition schemes with great rewards through our busiest times
*Long Service awards for permanent team members