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Customer Account Manager

Employer
TMR Group Ltd
Location
UK
Salary
Competitive
Closing date
29 Sep 2021

View more

Sector
Accountancy
Contract Type
Permanent
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Customer Account Manager

£20,000 to £21,500

Erdington

The Company

The business has seen incredible growth over the last 5 years and opened another 2 local sites to accommodate the increase in orders. Offering all levels of fulfilment service and solution to clients all over the country, they are competitive, efficient and one of the market leaders.

Why Would I Want to Work Here?

The team you will be working within are all experienced and customer service driven, the training that is on offer is second to none. You will have a buddy for the first few weeks to show you the ropes. Having gone through such growth over the last 5 years you have the opportunity to have development, progress in the business and be part of a success story. Great facilities on site, free parking, uniform if you want to wear on, hours are 9am to 5pm Monday to Friday. 21 days holiday plus BH'S. Full office-based role.

The Essence of the role

Looking after a dedicated list of clients, you will ensure they receive the best possible service at all times. Taking initial enquiries, orders, through to design and production. Taking ownership of any customer problems. This role does not involve sales at all.

Scope of the Customer Account Manager
  • Processing customer orders
  • Work with clients to design print products
  • Deal with client logistics and deliveries in line with order volumes
  • Build customer relationships and rapport
  • Internal stakeholder management, dealing with any client issue to find a resolution

Prerequisites
  • Live locally no more than 30 minutes from the location
  • GCSE Maths and English at Grade C or above
  • Account or Customer Service experience
  • Proficient in Word and Excel
  • B2B Business Experience

Job ID: 4442
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