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Account Manager

Closing date
29 Sep 2021

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Salary Band
Contract Type
Full Time
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Account Manager


£21,218 basic salary, plus up to £4,000 Bonus per quarter ...

Your local pub, your favourite restaurant, your children's schools all have one thing in common - Brakes. There are a lot of hungry mouths to feed out there and every day we deliver 1.5 million products from our fleet of 2000 trucks to thousands of restaurants, pubs, hotels, schools, hospitals and care homes in every corner of the UK. Our customers count on us for exceptional food and service, and as our response to Covid-19 proved, our 6,000-strong workforce is dedicated and proud to play their part in feeding the nation

We are currently recruiting a talented and results driven Account Managerto join our busy contact centre team in Tamworth. Brakes UK are looking to recruit an Account Manager to look after a portfolio of customers. If you have the sales ability, as well as a strong relationship building background - this could be the perfect step for you to start your career with Brakes - developing into a field sales rep and onwards...

The role:

As an Account Manager, you will be responsible for the retention, growth, reactivation and development of a group of customers within a given independent region.

They're the people who make it happen for our customers - ensuring that ordering is easy, whilst upselling products that will enhance the customer experience. You'll naturally promote and embrace our inclusive team environment and we're sure you'll have some fun along the way!
Develop profitable sales growth across existing customer base by:
  • Develop sound understanding of customer map of the world
  • Understanding competitor activity and market insights
  • Proactively managing customer retention and reducing churn
  • Growing share of wallet and building a pipeline across product categories
  • Up to date product and service knowledge
  • Proactively identify new business opportunities and work collaboratively with ASM and BDM to convert and onboard them
Utilise data and insight in order to develop proactive approach to reactivation of lapsed customersActively manage risk within the customer base, including lost sales and credit exposureDevelop account plans and contact strategy in order to maximise customer contact and foster and maintain robust customer relationships that grow profitable sales.Commercially aware in order to actively interrogate, interpret and act upon various data sources including:Sales/Margin reportingChurn reports and dashboardsUp traders/Down traders dataPrice, cost and margin de
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