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Query Analyst

Employer
Adecco
Location
UK
Salary
Competitive
Closing date
28 Sep 2021

View more

Sector
Accountancy
Contract Type
Permanent
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Query Analyst Inbound Call Team- Working from home

Fixed Term Contract- 6 months

Monday 8.30- 5.00pm 1 hour's lunch

Dudley

The Query Administrator will be responsible for the Customer Service relating to inbound calls. This covers a wide range of queries and issues to deliver excellent customer service

Duties & Responsibilities:
  • Ensuring focus is maintained in key areas including SLA for Invoice Disputes and Queries
  • Customer interface / complaints relating to accounts
  • PO Management
  • Customer refunds & Credit notes
  • General customer administration
  • To control and monitor the daily query levels
  • Identify any gaps in process and suggest solutions
  • Handle Inbound calls
  • Ensure that your customers are your first priority and excellent customer service is delivered at all times
  • Manage a high level workload and pick up any ad hoc projects to support the department
  • Ensure that all Business Operational Manager queries are resolved within agreed timeframes
  • Ensure all Client queries are resolved within agreed timeframes
  • Other general administrative duties associated within the Finance Shared Service Centre
  • To develop effective regular communication links with stakeholders
  • Accountable for delivering against own role description
  • To take ownership of targets and objectives
  • Highlight and escalate process gaps and suggests solutions
  • Manage daily workloads in relation to the SLA's in place
  • Maintain a high level of accuracy whilst meeting strict deadlines
  • Develop good relationships with all business and external stakeholders.
  • Works with the business front line to improve the quality of information
  • Is supportive and/or positive of colleagues accountable for delivering against own role description and team deliverables
  • Participates in daily meetings and shares ideas and issues- Uses experience to solve current problems

Essential Job Requirements:
  • Experience of ICABs & Onguard or similar SOP & Credit Management system
  • Experience of receiving high volumes of inbound calls
  • Two years of experience working within a customer services environment
  • Passion for initiating and facilitating continuous improvement
  • Deliver to strict guidelines and to tight deadlines
  • Ability to maintain confidentiality concerning financial and employees files
  • Ability to maintain a high level of accuracy whilst meeting deadlines
  • Understanding of audit controls
  • Excellent IT skills including Word/Excel
  • Self-motivated, enthusiastic and flexible
  • Good spoken & written communication skills
  • Good organisational skills
  • Show passion with a 'can do' attitude
  • Proactive approach to problem solving
  • Route cause analysis

The above role is based on a full-time basis. To apply please follow the link or call Georgia on for more information.

Adecco UK are an equal opportunities employer and an Employment Agency

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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